The District Relationship Manager (DRM) is responsible for managing and marketing assigned dealer relationships. This team member will provide quality customer service by satisfying the business needs of the customers and GM Financial. This team member`s overall responsibility will be to develop dealer relationships, train dealer staff to generate contracts according to GM Financials established credit risk and profitability models. Other duties include taking actions through direction of RSM, in managing DAV’s with Dealers and tough credit and funding situations. In addition to the Dealer relationship component the District Relationship Manager is to work closely with the District Sales Managers of GMCL to coordinate field activities where possible.
Territory Management (25%)
Work with RSM in developing a strategic approach to managing and growing volume within their assigned territories
Coordinate meetings and deliver training programs strategic to supporting internal and external (Dealer) training and education
Ensure sales objectives are being met based on forecasted volumes
Constantly evaluate Dealer performance within the territory for opportunities to improve performance and prioritized field activity
Maintain and exceed necessary dealer relationships to ensure volume objectives are achieved within established program and credit guidelines
Maintain a log of dealer visits and dealer feedback within Salesforce
Manage expenses, expense control and timely submission of expenses within defined corporate policy
Meet forecasts for the Regional market on retail lease and loan volume Targeting quality business targeted through Dealer partners and identification of performance improvement opportunities and execution plans to improve region performance (40%)
Meet forecasts for the Regional market on retail lease and loan volume
Targeting quality business targeted through Dealer partners and identification of performance improvement opportunities and execution plans to improve region performance
Ownership of forecasting Dealer results within defined territory and identification of opportunities to exceed performance in each store with specific action plans monthly
Provide competitive market information to the RSM on a frequent and as occurred basis
Liaise between GMF management and GMCL Field Operations to manage territory’s objectives, strategies and operational results on a timely basis
Use competitive analysis to create and plan effective sales strategies
Follow up on approved deals
Development of action plans with Dealers to improve efficiency on items like DI and closing ratios on retail
Address poor performing Dealers and follow up on a monthly basis (or more) to confirm the Dealer is meeting objectives
Analyze dealer specific data on efficiency trends, profitability and performance
Review findings with management and address dealers in problem areas
Discuss these reports with Regional Sales Manager and decide on appropriate action to be taken on dealerships that are not meeting company objectives
Support the development and maintenance of the GM Financial brand in Canada (25%)
Work with the RSM on the deployment and utilization by Dealers of Canadian marketing material and communications
Provide input through their RSM to help establish the direction of training initiatives to support GMF’s growth objectives
Assist GMCL and Dealer customers with their growth objectives
Stay abreast of potential opportunities, competitive landscape and identify areas of improvement and opportunity (10%)
Remain informed of industry related trends and communicate this information to staff on a required basis
Represent GM Financial at appropriate industry functions throughout the Territory
Maintain the integrity of the GM Financial brand and enforce the corporate graphic standards program within the Region
Support all Lender alliance development efforts as direct by RSM
Promote a culture of teamwork, excellence and integrity
Knowledge
Solid knowledge of the Canadian consumer auto finance industry including knowledge of Canadian leasing and retail
Knowledge of loan aggregator systems (portals) is required
Knowledge of consumer lending policies and procedures
Understanding level capability in product marketing and programs
Capable of planning and prioritization within the territory
Strong level capability with relationship building
Strong coaching and training skills at a Dealer level
Strong presentation skills
Advanced oral and written communication capability
Education
Experience
Experience in automotive financial segment with a focused discipline in sales
Demonstrated ability to work independently in the field
Automotive Lending background including credit
#LI-JR1
Requisition ID: 2022-42889
External Company URL: www.gmfinancial.com
Street: 2001 Sheppard Ave East
Hybrid (Combo of work from home and in-assigned office location): No
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