Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
Job Type: Full Time
Location: ON Concord Trailer – CN037
JOB SUMMARY
The Dispatcher is responsible for supporting both Canadian U.S. dispatch activity within the operation. The primary responsibility is supporting daily dispatch requirements and providing quality customer service to our external clients. This includes dispatching local pickup and deliveries; long distance and specialty moves and original equipment manufacturer (OEM) dispatch support. The dispatchers work closely with department supervisors, customer service, drivers and clients directly to coordinate daily dispatch activity. Additional responsibilities include providing quotes, order entry, tracking vehicles and providing general support in dispatch and customer service.
KEY DUTIES & RESPONSIBILITIES
Assist with all vehicle movement within the compound
Schedule and coordinate local pick-up and deliveries with clients directly
Support dispatch by learning all aspects of delivery requirements by various segments
Update customer service and information systems with daily dispatch activity
Organize and coordinate daily activity for key accounts
Support U.S. department with customer inquiries, order entry, documentation, customer follow-up
Build relationships with key clients such as local dealers, auctions, etc.
Work closely with and coordinate daily needs with key third-party suppliers
Perform other related duties as assigned by management.
Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
Organizational and problem skills
Geographical knowledge of assigned Province(s)
Strong interpersonal and communication skills
Self-starter
Exceptional computer skills (Microsoft office & TMS)
Ability to work independent or as part of a close team
Ability to multi-task and prioritize workload
Strong attention to detail
Strong customer service focus and flexibility in dealing with diverse customer scenarios
WORK EXPERIENCE – MINIMUM REQUIRED
2 years of related experience
EDUCATION
Required: High School/GED or equivalent
Preferred: Associates Degree or post-secondary education in Transportation or Logistics
CERTIFICATIONS DESCRIPTION
COMPETENCIES
Accountability
Business Acumen and Straight Talk
Agility
Customer First Focus
Inclusion and Collaboration
Leading and Developing
At Livingston, the health and safety of our people is our number one priority. All offers of employment for Livingston Transportation Inc., are contingent on the candidate showing proof of being fully vaccinated against COVID-19 to pass the pre-employment requirements. Individuals may request an exemption from this requirement who (i) provide proof of a valid medical exemption from a qualified medical practitioner or (ii) claim a human rights exemption under the Human Rights Code and are able to support an exemption based on objective evidence that their claimed creed/religion prohibits vaccination against COVID-19.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
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