Anatolia is a leading global Brand, manufacturer, importer and distributor of wall and flooring products to some of the largest Retailers and Distributors throughout Canada, the United States and Europe. Based in Toronto, Anatolia is a privately owned 100% Canadian corporation that is not only one of the largest players within the industry, but also continues to grow rapidly year after year. Each year since 2018, Anatolia has won the Canada’s Best Managed Companies award for being amongst the best-in-class of Canadian owned and managed companies and have now become a Gold Standard winner in 2021 for winning this award for 4 consecutive years.
POSITION SCOPE:
The Customer Experience Representative (CXR) is responsible for servicing client accounts with a dedicated customer-centric focus, including the creation, management and coordination of all order entry and logistics activities associated with that customer account. This role is also responsible for applying Core Values to each task and customer, answering calls in the queue and providing product information to both potential and established customers, ensuring a consistently optimal customer experience is delivered.
KEY ACCOUNTABILITIES:
This position also requires:
QUALIFICATIONS:
Diversity and inclusion have always been at the core of our values at Anatolia. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. Anatolia is a C-TPAT facility, and as such, successful candidates who receive an offer of employment are subject to applicable background checks (criminal, credit, references and employment verification). Anatolia is committed to providing accommodations for people with disabilities in all parts of the hiring process. Anatolia will work with applicants to meet accommodation needs that are made known in advance. Interested applicants should submit their updated resume and application form on or before the posting deadline closes.
At Anatolia we strive to create a flexible work environment where our employees are empowered to do their best work. We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.
Job Types: Full-time, Permanent
Salary: $47,000.00-$48,500.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
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