Do you love leading a team to greatness? Do you strive to work with people that love to improve their performance to be better every day?
This is your role!
Transcom is looking for a strong Operations Manager to lead our team in Canada! The Operations Manager is directly responsible for theprofit and growth of his/her business area through employee performance management, service delivery, and client interaction.
What’s in it for you?
Description of Role and Objectives:
Responsibilities:
The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:
Profit and Growth
People
Business
Culture
Process and Integrity
Communication
Qualification and experience:
It will help if you…
To be successful in this role you must…
Location Requirements
Must live and work in one of the following provinces: Manitoba, New Brunswick, or Ontario
Home Office Requirements
For this position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings. Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
Download speed – 20 Mbps
Upload speed – 3 Mbps
About Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #12 on their list of the Top 100 companies to watch for remote work in 2022.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
Important Information about the Application and Interview Process at Transcom:
Job Types: Full-time, Permanent
Benefits:
Schedule:
Supplemental pay types:
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