Crownring Looking for Customer Service Representative at Saint-Laurent, QC Full Time

5565, CHEMIN DE LA CÔTE-DE-LIESSE │ VILLE SAINT-LAURENT (QUÉBEC) H4P1A1

The Company:

CrownRing is a fast growing Canadian company looking for motivated, trustworthy and dedicated employees to join our team. As Canada’s leading wedding band and engagement ring manufacturer, we strive to maintain a professional work environment, both in our image and quality of work. We are looking for passionate, driven employees that are true believers in our immense potential.

Nature of the position:

Reporting directly to the Customer Service Team Lead, the customer service agent will be a positive, hardworking individual.

Job responsibilities:

– Delivers the ultimate customer service experience to our retail partners

– Responds to and resolves escalated issues and/or unique or complex requests

– Provides helpful and professional service by phone/e-mail

– Placing customer orders by phone/e-mail using our B2B interface

– Giving price quotes to customers by phone/e-mail

– Provides order status to customers by phone/email

– Issues Return Authorizations numbers by phone/e-mail

– Product inventory

– Other office duties

Requirements:

– Career oriented individual

– 2-3 years experience working in a customer service environment (office experience preferred)

– Excellent communication skills with the ability to build professional relationships with our retail partners

– Strong verbal and written communication skills in English

– Extremely comfortable speaking on the phone

– Professional E-mail communication experience

– High attention to detail

– Experience working in a team environment
– Problem solving skills

– Ability to multitask

– Strong mathematical skills

– Effective time management

– Positive attitude

– Strong computer knowledge ie. Microsoft Word, Excel and Microsoft Outlook

Working at CrownRing: We aspire to empower our employees through growth opportunities within the company. Our modern workplace offers a beautiful, bright, community-oriented office. We offer a competitive health, mental health, dental and vision benefits for you and your family.

Hours: Monday-Thursday (9h00-18h00)

Friday (9h00-15h30)

Office is in an industrial area therefore having a car is an asset

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

Final compensation package will be based on experience.

Job Type: Full-time

Salary: $19.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)