Log In
Sign Up
Job Description
YuJa is looking for talented individuals to play a full-time role on our Customer Success and Support Team. Our team is passionate, excited about growth opportunities and very creative. We are looking for people who are like-minded in vision but also can contribute to the diverse thinking our team requires.
About Us
YuJa is a leader in enterprise video solutions. Our products harness the power of video to educate, engage, inspire, and collaborate. We serve organizations of all sizes, within all sectors, including higher-ed, K-12, government, healthcare, non-profit, and corporate delivering engaging video experiences. Our portfolio includes products for lecture capture, live streaming, media management, video conferencing, video test proctoring, digital asset management, and enterprise accessibility. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California, and Canadian offices in Toronto.
About the Role
As a YuJa Helpdesk Specialist, you will be responsible for maintaining support operations of the company’s infrastructure and environment. The Helpdesk will accomplish this by providing quality after-hours support to our dedicated community of educational leaders and users.
About You
1-2 years of customer service experience in a helpdesk environment
1 year or more of basic technical support experience
Ability to work under flexible hours
Proficient in the use of online and remote-connecting software
Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues.
Excellent time and task management skills
Excellent written and verbal communication skills.
Technically skilled with good problem-solving abilities (Think on Your Feet)
Ability to provide timely responses to all incoming requests immediately or within 1 hour.
Assess severity/impact level and prioritize support requests accordingly. And escalate to technical lead if needed.
Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk.
Nice to have – Bilingual English/ French Speaking
Why you’ll love working here
Excellent total compensation package
Comprehensive health and dental benefits
Paid sick days
Flexible work hours for the perfect work/life balance
Free snacks and drinks
Employee recognition activities rewards like $100 Amazon gift cards, etc.
Free parking
Continuous learning opportunities to promote personal and professional growth
YuJa is recognized as one of the best startup employers-https://www.yuja.com/blog/news/yuja-ranks-alongside-zoom-gitlab-in-top-20-percent-on-forbes-list-of-americas-best-startup-employers/
Compensation
We offer very competitive compensation packages based on experience and history of contributions.
How to Apply
Interested applicants, please apply directly on our company website with your cover letter and resume.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Schedule:
40 hr/week
Day shift
Holidays
Monday to Friday
Night Shift
Weekends
Experience:
Customer Service: 1 year (Preferred)
Technical Support: 1 year (Preferred)
Communication Skills: 1 year (Preferred)
Job Type: Full-time
