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Overview:
We are looking for talented French Bilingual Customer Relations Specialists with experience in high-touch customer service in order to provide courteous, professional and timely responses to customer inquiries.
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.
Qualifications:
What you will bring:
- Experience in customer care with some negotiation/conflict resolution skills
- Previous contact centre experience is an assest
- Confident skills in office while toggling between multiple windows
- High school diploma or equivalent
- Must be at least 18 years old
- Excellent communication/comprehension skills
- Ability to type 30wpm and successfully pass our language/grammar testing
- Excellent home internet hardwired – wifi connections are not permitted
What we offer:
$600-$1000 signing bonus is available to eligible new hires who accept offers by November 15th, 2022 with the first installment after completing 3 months and the second after completing 6 months of successful employment
Work from home- Competitive compensation package which includes an additional premium for a French Bilingual qualified language support (+$2.00/hr)
- Medical and dental benefits plans, as well as Employee Assistance Program
- Pay – starting at $20.50 per hour up to $23.00/hr (includes a $2.00 French Bilingual Premium)
- Paid Training
- Employee Referral program – starting at $500.00 for every referral hired and meeting program qualifications
- Great perks on everyday products and services with Canada’s leading employee perk program
- Internal career advancement opportunities
- Tuition reimbursement
Responsibilities:
What you will do:
- Assist customers in solving pre/post purchase related problems
- Support customers with products and app services
- You will accomplish this through voice/chat/email channels
- You will assist customers with escalated issues using your negotiation and conflict resolution skills and focus on first contact resolution
