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Business Operations Manager
Children’s and Women’s Health Centre of British Columbia (C&W)
Vancouver, BC
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
The Business Operations Manager is responsible for providing leadership to the staff within the assigned program area, assisting with business planning and strategy development and assessing trends and identifying issues that promote the strategic directions of the services. The Business Operations Manager is a key leader in the business and financial planning and administration, aimed to optimize resource utilization and continuously improve the provision of quality patient care across programs. As a member of the management team, the position provides strategic guidance to the Director or Vice President on human and financial resource strategic planning. In the context of the provincial and academic mandates of the organization, the incumbent identifies strategic opportunities for service enhancement, and in collaboration with internal and external stakeholders, leads the development of such new initiatives.
What you’ll do
- Develop business plans for designated clinical programs and leads implementation, including ongoing monitoring and revision, to facilitate alignment with the strategic directions of the organization.
- Identify opportunities for additional resources or program/ service expansion, formulating the formal business plans to seek necessary resources.
- Conduct strategic financial analysis in the development and management of the annual operating budgets; conduct ongoing monitoring activities of the overall budgets, providing rationale for deficits and constructing mitigation strategies. In collaboration with Program leadership, recommends and implements strategic activities to affect financial efficiencies.
- Provide leadership and guidance to assigned staff using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards. Interpret and administer collective agreements and respond to enquiries from both unionized and management staff. Handle grievances and investigate work and staff issues and initiate disciplinary action up to and including terminations.
- Lead LEAN, business process re-design and other quality improvement initiatives for the designated programs and facilitate implementation of approved modifications to ensure optimal use of organizational resources and safe delivery of patient care.
- Support the clinical teams (medical and nursing) in the optimal delivery of patient care, through organization and facilitation of necessary administrative and/or business functions.
What you bring:
- A level of education, training, and experience equivalent to a Master’s degree in Business Administration or Health Administration
- A minimum of five years recent, related health care experience supplemented with advanced financial credentials or related financial knowledge
You will have:
- Proven leadership experiences in a management role including successful management of staff in a unionized environment.
- Significant supervisory experience is required. Self-motivated and personally accountable, with a demonstrated history of leadership and administrative successes.
- Demonstrated the ability to coach, develop, and empower employees. Leadership in facilitating and adapting to changes while protecting the high standard of quality care and patients/employees/clients/stakeholders satisfaction.
- An Ability to function independently, to plan, organize and coordinate a variety of activities to ensure maximum effectiveness.
- Demonstrated success in broad business skills including human resources, operations, development of business, strategic, financial, marketing and forecasting plans and project management, and preferably with a broad understanding of the clinical care process and multidisciplinary health care provision.
- Excellent oral and written communication skills with the ability to communicate effectively and tactfully with individuals at all levels, both internal and external.
- Strong analytical skills and are a problem solver who works with integrity, adaptability and originality.
- An advanced level of computer proficiency in Microsoft Office Suite and a working knowledge of PC applications.
- Demonstrated capability of maintaining high level of effectiveness and performance under pressure.
- Physical ability to perform the duties of the job.
What we bring:
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job Type: Regular, Full-time
Salary Range: $77,822 – $111,869. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak Street, Vancouver V6H 2N9
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 0800-1600
Requisition #135497E
What we do
Children’s & Women’s Health Centre of British Columbia (C&W) is an agency of the Provincial Health Services Authority. It is made up of BC Children’s Hospital and Sunny Hill Health Centre for Children, and BC Women’s Hospital & Health Centre.
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
Sunny Hill Health Centre for Children (SHHC) provides specialized development and rehabilitation services to BC children, youth and their families.
BC Women’s Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW is part of the Provincial Health Services Authority (PHSA).
BCCH, SHHC, and BCW are part of the Provincial Health Services Authority (PHSA).
PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and C&W are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of November 11, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.
