The Lake Louise Ski Area Ltd Looking for Educational Services Manager at Lake Louise, AB Full Time

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

Wage will be determined based on your level of certification, and the start date for the position will be ASAP.

At present some of our Employee Perks include:

• LLSR lift pass (valued at approx. $1,200)
• Reciprocal discounts with other Ski Resorts
• Free group lessons and discounted private lessons through snow school
• Free LLSR recreational opportunities including guided snowshoe tours and tubing
• Free employee transportation from Lake Louise, Banff and Canmore
• Food and Beverage discounts at designated cafeterias and restaurants
• Friend and Family discounted day passes
• Retail, Rental and Repair discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Awesome Staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes
• Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

Job description:

As Educational Services Manager, your primary duty is to ensure the smooth operation of the Interpretive Guiding team. This includes (but is not limited to) attending meetings with upper management, creating, and presenting an annual budget, program development, and team logistics (such as hiring, training, and scheduling). As a senior member of the team, you will also have the opportunity to guide regularly in addition to your other duties.

Job Responsibilities:

• Oversee the daily operations of the Educational Services Department with help of the Educational Services Supervisor
• Accomplish financial objectives and strategic goals by forecasting requirements; analyzing variances and initiating corrective actions
• Complete, submit and review reports (e.g. inventory, sales and daily reports) to determine the operational activities of the department and ensure optimum performance
• Provide constant feedback to upper management on the status of staffing, bookings, and financial budgets
• Ensure all departmental policies and procedures follow legislated requirements, including the Parks Canada Act
• Continued commitment to high standards of service, exceeding Customer expectations and leading by example
• Conduct interpretive presentations, hikes and walks when needed
• Develop and implement new business strategies to improve departmental performance
• Plan, oversee and conduct ongoing staff-training
• Accomplish positive staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching employees; enforcing policies and disciplinary actions, developing, and coordinating procedures, and productivity standards
• Ensure that staff members follow through with the objectives of the department and remain vigilant at engaging guests
• Ensure the department maintains a strong working and communication relationship with other operational departments and advise the department head of any concerns with either or recommended changes

Job Requirements/Qualifications:

• Exceptional oral and written communication skills to communicate effectively with all levels within the organization and with external stakeholders
• 2+ years of management experience in a customer service role
• Education, training and experience in the area of interpretive guiding, education and the environment are considered a strong asset
• In-depth knowledge about the Lake Louise Ski Resort, Lake Louise and Banff National Park considered a strong asset
• Ability to spend multiple hours working outside in all weather conditions
• Service oriented, able to deal with people sensitively, tactfully, diplomatically, and professionally
• Computer literate with strong proficiency using programs such as Windows and Outlook
• Ability to identify key issues and to overcome challenges creatively and strategically
• Able to engage enthusiastically with large groups of people
• Able to multitask and respond quickly in a dynamic and changing environment
• Valid Class 5 Alberta Driver’s license (or international equivalent) with clean driver’s abstract and insurance history for the last 3 years
• Apprentice Interpreter, Group management and First Aid courses required (Visit www.interpretiveguides.org for more details.)
• Preference will be given to candidates with PI or ACMG hiking accreditation
• Fluency or working knowledge of other languages is considered an asset
• A Police Background Check from your home country or province will be required upon commencement of employment

Work Schedule:

5 Days On / 2 Days Off,

Dress Code:

Outdoor Uniform – Discussed at time of Interview