Epsilon solutions pvt ltd. Looking for End user Support at Cold Lake, AB Full Time

· Provide customer facing end-user support that includes

· Break-fix support for Laptop, desktop, tablets and associated hardware peripherals

· IMAC support including large scale/bulk office moves/re-stack activities (all moves)

· Support for Operating System, base load software, MS Office suite and other business application

· Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs

· Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries

· Support for the Mobility devices (IOS/iPhone/IPads)

· VIP and home-based office (HBO) user support

· Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance

· Respond to end-user requests for updates on ticket status and promptly follow up as needed.

· Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

· Perform managed print service invoicing/meter read/polling report verification

· Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

· Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

· Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

· Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

· Provide On-call support if required outside business hours on a rotational basis

Desired Skillsets: –

· Strong understanding of Client based Operating Systems

· Strong ticketing system experience

· Proficient understanding of level 1 Helpdesk services

· Strong understanding of end user hardware

· Strong knowledge of client based applications

· Proficient with common network protocols (TCP/IP) for device connectivity issues

· Excellent communication skills (English & Local language)

· Excellent customer engagement and customer service skills

· Strong desire to help, share, and assist others

· Excellent analytical skills, Work Ethic and Problem-solving skills

· Basic Safety knowledge in order to assist users with ergonomic equipment

· Ability to lift heavy equipment’s within stockroom

· Customer experience – CSAT focused with Customer is #1 Attitude

· Professional and courteous and Ability and patience to work in a high dense client environment

· Flexible for travelling to remote sites/Colocations

· Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage

Job Type: Full-time

Salary: $22.00-$26.00 per hour

Schedule:

• 8 hour shift

Experience:

• IT Technician: 3 years (preferred)
• End user support: 3 years (preferred)

Speak with the employer
+91 7055402192