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Operations Manager
Are you passionate about Management? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world’s leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
Responsibilities
What do our Operations Managers do?
Operations Managers are responsible for training, leading and developing a team of service technicians. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.
- Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
- Able to work a flexible schedule, including early mornings and weekend work when needed
- Submit weekly, monthly and yearly reports, as required
What do you need?
- Bachelor’s degree (preferred but not required)
- 3-5 years in a management role with emphasis in customer service
- Pest control management experience required
- Success in training, mentoring and coaching service professionals
- Must have excellent verbal and written communication skills
- Previous experience in a route-oriented, service environment a plus
- Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations
- Must pass pre-employment background screen
- Must possess a valid driver’s license and pass motor vehicle record search
Qualifications
Why Choose Rentokil Canada Corporation?
A career with Rentokil Canada Corporation is exactly that – a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
Below you’ll find information about some of what Rentokil Canada Corporation has to offer. All Full-Time Colleagues qualify for the following.
- Professional and Personal Growth:
- Robust Paid Training & Professional Development Path
- Opportunity to grow – We love to promote from within!
- Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
- Wellness:
- Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
- Outstanding Company-Paid Short Term Disability
- Access to Long-Term Disability Insurance
- Employee Assistance Program that offers services such as free counselling services and other benefits
- Company-paid sick time
- Savings & Retirement:
- Retirement Savings plan with highly-competitive company-matching contributions
- Holiday Savings Club option with company-matching funds
- Employee Discounts (includes many offerings, including cellular/mobile service, (and more)
- Work-Life Balance:
- Vacation Days
- Company-Paid Holidays
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Want to hear Colleague feedback on what it’s like to be on our team? Check us out on Glassdoor! Glassdoor – Rentokil North America
Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.
