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Call Center – Customer Service
When you are considering a new career opportunity, I am sure you are trying to find the right fit for you. Well, if you want to be with the best then you want to be with CAA Atlantic. CAA has been identified as the most trusted brand in Canada for four out of the last five years. Our Members, partners and employees trust us, and you should too! CAA Atlantic has more than doubled in size in the past 10 years and now has more than 280,000 Members in all four Atlantic provinces.
If you are someone that likes lending a helping hand, loves interacting with a variety of different people every day and tackling new/challenging issues then you will love working as a Member Service Counsellor for CAA Atlantic. If you are ‘that’ go-to person with a sunny disposition and an approachable way about you and if you are the consummate ‘people person’ then we would love to talk to you about our opening for a Member Service Counsellor in our Saint John Branch. We are looking for a mature person who can embrace our Member First philosophy through their genuine interest in our Members but can also understand the intricate ins and outs of the vast array of products and services that CAA offers. This person will be motivated to provide excellent customer service and along with achieving sales targets through in-person and over-the-phone interactions.
As a member of our team, you will have access to one of the best benefit programs in all Atlantic, and a competitive compensation program which includes a generous commission structure.
What Drives you?
Customer Service and sales are your life; you live it, breath it, and most importantly you understand what it takes to deliver it.
You relish in the knowledge that offering the right product to the right person will make their life better.
You enjoy working as part of a team and learning the details of the job, and welcome feedback enabling you to excel at the job.
You embrace challenges and you can handle the toughest situations with patience and grace.
You consider it a great day when you have delivered impeccable customer service.
You understand to be the best at what you do, you must be at work regularly, and on time.
What you will be doing on the job:
Reporting to the Manager of the Member Service Center, you will provide outstanding service and relevant solutions to our members while promoting CAA’s products and services. This means you will be speaking with our Members in person and over the phone, taking payments, enhancing their Memberships, and explaining our products. Sometimes you will be taking their passport pictures and sometimes you will be issuing their International Drivers Permit. You will be helping them plan their road trips by taking customized orders and handing out tour books and maps. After you have been with us for a while you will be handling their car rentals and hotel reservations and providing them with travel medical insurance.
What has made you who you are:
You possess a high school diploma and preferably have some post-secondary education under your belt.
You are savvy with computer software and can pick up new skills quickly.
You are organized; it’s not unusual to see you with a ‘to-do’ list.
You have enjoyed your experience working with the public.
You are motivated to sell
You know your way around a map and can identify many major US and Canadian cities.
Most of all you have an awesome attitude and desire to help people.
You can be flexible and work the occasional early evening and 4 hours every third Saturday.
Bilingualism would be considered an asset
CAA offers you:
- A compensation plan that includes a competitive salary, and CAA’s pay-for-performance incentives.
- Onsite parking
- Market leading benefit package including:
- $1,500 for mental health support,
- orthodontic coverage,
- Fertility coverage
- Vaccinations such as Twinrix & Shingrix coverage
- Telemedicine – provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Store discounts (insurance, travel,)
- Complimentary Premier Membership
- Working with incredible team members and our CAA members
Interested candidates are invited to apply at the link below before December 2nd, 2022.
Diversity and inclusion at CAA Atlantic
As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.
Health and Safety
CAA Atlantic is committed to ensuring the health, safety, and wellbeing of our employees and only applicants who can provide proof of receiving two vaccines against Covid-19 will be considered for this position. In keeping with government guidelines, an exemption and resulting accommodation may be provided to new employees who cannot be vaccinated based on grounds protected by applicable human rights legislation and medical documentation outlining a specific and recognized contraindication to a COVID-19 vaccine.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis).
This posting is available in alternate formats upon request.
https://jobs.careerbeacon.com/details/customer-service-agent/1864415?utm_source=sharepage-friends&utm_medium=in-app&utm_campaign=refer
Job Types: Full-time, Permanent
Salary: From $33,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Work Location: One location
