to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as
adjustments can be made to help support you in delivering your best performance.
Technical Support Specialist
Job Title: Technical Support Specialist Reference Number: 117110
Location: North Vancouver Employment Type: Permanent Full Time
Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2022/12/21
Position Highlights
We are hiring a Technical Support Specialist for a Fulltime Permanent opportunity.
The IS Technology Operations Centre (TOC) team provides 24/7 support and strives to reduce both the impact and duration of
outages of ICBC systems through effective alerting and monitoring; timely, clear and concise communication, and consistent
incident handling.
As a Technical Support Specialist within the TOC team, you will provide support for ICBC’s computing platforms. This includes
monitoring system queues; responding to system capacity or performance issues; ensuring systems, databases, and
transactions are available as per Service Level Agreements.
Position Requirements
Your key deliverables:
applications (Servers, Citrix, Nutanix, Network, Storage, Desktops, ICBC core applications, batch jobs) Stopping/starting
queues; restarting services and applying patches, updates and fixes; applying regular security patches; and software
enhancements.
viewing administrative settings.
Monitoring (APM) tools.
Management.
systems for mid to large-sized IT Infrastructure systems. Your experience is supported by post-secondary education in a
computer-related field, and a passion for getting to the root and resolving technical problems.
The hours of operation are twenty-four hours per day, Sunday to Saturday. Employees work a 9-hour work day and rotate
through three shifts:
Employees will generally be scheduled to work the following pattern: four-day shifts followed by three days off, then four night
shifts followed by four days off and then four afternoon shifts followed by three days off. Employees will receive an 8.5% shift
premium. There are opportunities for overtime.
Position Information
ICBC continues to be recognized as one of BC’s Top Employers. We hire great people for phenomenal jobs, come join our
team!
We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as
adjustments can be made to help support you in delivering your best performance.
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