Convoy Supply Looking for Business Process Owner – Supply Chain at Calgary, AB Full Time

Business Process Owner

The Business Process Officer (BPO) is responsible for the proper development and compliance of supply chain processes (customer service, transport logistics, purchasing, demand planning, and operations) and their global deployment and adoption across all branches. The BPO is an expert dedicated to reviewing and improving the various processes in the field. In connection with the teams in place, the successful candidate is aware of the issues and opportunities and knows how to identify, define and prioritize the initiatives that will benefit the company the most. The BPO knows how to manage change in a positive way and in various contexts: different maturity levels, diversity of teams, acquisitions, new processes, new tools, etc. They communicate effectively with the current or future managers of the process, who are the stakeholders or beneficiaries (clients) of the process. They collaborate with the company’s IT Department and external suppliers to deliver appropriate and effective technological solutions for the assigned business segment.

Job Duties

• Defining the vision, mission, objectives, goals, performance indicators, and essential measures associated with the practices and methods of the business segment
• Performing business process mapping and producing the necessary documentation
• Ensuring the deployment of business processes and improvements across all subsidiaries and future acquisitions, while taking into account the realities specific to each
• Synchronizing the improvement plans with those of the other business segments
• Developing specifications that turn the company’s needs into functional requirements
• Managing the integration of upgrades and new functionalities within existing systems or by implementing new tools
• Working in close partnership with IT teams to ensure that user’s needs and functional requirements are well understood and addressed
• Coordinating user acceptance testing and training with teams as required for each project
• Establishing and maintaining constructive relationships at all levels of the organization
• Identifying the capabilities required to support business processes and collaborating in the development of information management strategies

Qualifications

Education

• Bachelor’s degree in Business Administration, certificate in Supply Chain Management or equivalent experience
• 5 years of relevant experience
• Lean Six Sigma certification an asset

Competencies

• Excellent understanding of the processes related to the supply chain (customer service, transport logistics, purchasing, demand planning, and operations) including their positioning in a global perspective
• Expertise in the functionalities of ERP systems
• Experience in a project team context, and knowledge of project management principles
• Fully fluent in English and French (an asset)

Skills

• Focused on methods and rigour
• Unifying and positive influence
• Strong analytical mind
• Good communication and explanation skills

What we offer

Competitive salary – we take great pride in offering our workforce the best benefits and compensation packages in our industry, and we think you will too.

Healthcare – we offer multiple options and Convoy picks up a generous amount for single, couple or family coverage

Insurance benefits and employee assistance program

Benefits plan that includes dental, health, group RSP, vacation, and more

Time Off – Everyone needs time away from work to recharge and be with family and friends – receive a generous amount of paid holidays

Referral Bonus Program

Paid training/tuition reimbursement – Ready to further your education?

Open door policy in a supportive and encouraging work environment

Overtime available in peak periods

Internal Promotions

Additional information

• Convoy can be a job… or a career. Find out more at https://www.convoy-supply.com/careers/overview

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem solving and fun place for our customers to conduct business.