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Basic Purpose:
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Under the direction of the Manager, responsible for the day-to-day servicing of client relationships, acting as a primary point of contact for client inquiries and requests. Works with the internal teams coordinating services for fund/product start-up/conversions, restructures and interacting with Accounting Operations and global COE’s for the overall service delivery of their assigned clients. May have responsibility to audit and coordinate the daily work of others.
Job Duties:
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Respond in a timely manner to inquiries from external and internal clients
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Perform assigned daily operations and processes including, but not limited to:
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Assist with Account Administration including account openings, billing set up, tax reclaims/tax documentation, market openings/exits/updates, security registration/system access/ID administration and FAR set up
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Assist with online support for various client-facing applications
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Ensure timely and accurate production of client-customized reporting and collects data and produces customer report cards
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Assist with data collection for risk/compliance reporting
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Respond in a timely manner to inquiries from operational COEs, BU Shared Services and BU Accounting Operations.
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Elevates unresolved issues/problems to manager/officer.
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May monitor and review daily work of Client Operations Associates to ensure accurate and timely execution.
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Provides on the job training to new staff and assists new staff with attainment of understanding of job responsibilities.
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During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
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Other duties as assigned.
Job Requirements:
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Bachelor’s degree
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Familiarity with securities markets, language and products
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Custody, fund accounting or Transfer Agency experience is an asset
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Strong interpersonal and communication skills in both verbal and written forms
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Ability to prioritize assignments under tight deadlines
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Accounting, Business or Finance degree would be an asset and new graduates welcome to apply
