Logel Homes Looking for Customer Care & Warranty Specialist at Calgary, AB Full Time

Are you a handy person who is customer service focused? Logel Homes might just have the perfect opportunity for you. Reporting to the Customer Care & Warranty Manager, the Customer Care & Warranty Specialist will be responsible for ensuring that our customers’ new homes function well during the warranty period, including inspections and repairs. This will include providing timely, quality repairs, including the execution of warranty repairs, maintenance, and installation of our products, this position plays a crucial role in ensuring our customers experience reliability and superior customer service.

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canada’s Best Managed Company’s (Gold Standard), the 7-time winner of Customer Insight’s Best Customer Experience and 2020&2021 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the homebuilding industry, the young, driven team, is the embodiment of “Excellence Comes Standard”.

What you’ll be doing:

• Assess and understand the deficiencies in a new home to develop efficient approaches to address each situation
• Provide guidance and information directly to customer regarding the operation, maintenance and care for their new home.
• Providing post-possession services and warrantable repairs.
• Review maintenance items with new homeowners.
• Communicating with head office to schedule contractors or suppliers for customer follow-ups.
• Perform repairs to framing, drywall or other as required.
• Assist head office in updating customer files during the warranty period.
• Consult with staff, management and suppliers
• Maintain customer contact according to company warranty policy.
• Resolve customer concerns in a timely fashion & escalate concerns when needed.
• Additional duties as assigned or as required to ensure our teams meet our customers’ needs

What you bring to the team:

• High school education; construction related diploma or certificate is an asset
• Minimum of 1 year warranty and/or construction experience, multi-family preferred
• Previous experience in working in the customer service field
• Strong communication, customer service and conflict resolution skills
• Excellent attention to detail, organizational and time management skills
• Ability to work in a team or independently.
• Ability to investigate issues as well as determine the appropriate action.
• Effective problem solving and decision making skills
• Knowledge of hand and power tools and building codes
• Physically able to walk and stand for long periods of time, plus squatting, bending, kneeling, climbing, reaching and twisting
• Able to lift/carry up to 50lbs of weight
• Valid Driver’s License required
• Proficiency in Microsoft Office, including Windows, Word, Excel, Outlook; MS Project experience is an asset

The successful candidate will have a genuine customer service focus and a positive and professional demeanor.

Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Logel Homes offers comprehensive health and insurance benefits including: flex days and flexible work schedules; Personal and Health spending Accounts; RRSP&TFSA matching; team building and reward activities; career growth and advancement.