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Job ID: 34229
Job Category: Human Resources
Division & Section: People & Equity, Service Hub
Work Location: Metro Hall, 55 John Street, Toronto, M5V 3C6 (Hybrid Work Model)
Job Type & Duration:Temporary, Full-time, 12 months vacancy
Salary: $86,500.00 – $97,480.00
Shift Information: Monday to Friday, 9 AM – 5 PM, 35 Hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 28-Dec-2022 to 25-Jan-2023
Recognized as one of the GTA’s Top Employers, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve. Our People and Equity Division plays a critical role within the City in promoting policies, practices and programs conducive to fostering and creating an equitable environment where employees, visitors and residents feel heard and welcome.
TEAM Central is a newly established employee service centre that provides HR generalist services to all City employees and managers, in response to their inquiries by phone or online.
If you are a people-centric human resources professional with highly developed customer service, communication and problem solving skills, this is a great opportunity for you!
What will you do?
- Provide consultation to managers on the application of policies to support their delivery of people management, and the implementation, interpretation and consistent application of policies and programs.
- Provide HR advice to all escalated employees or managers inquiries/cases.
- Support managers to utilize tools and information at their disposal through coaching and education.
- Provide training and support to HR Representatives with a sound understanding of all employee lifecycle, policy and programs.
- Provide advice on escalated matters.
- Assist in coaching HR Representatives on resolutions which do not require escalation.
- Assist Senior HR Consultants in the management of escalations and complaints by investigating issues/concerns and coordinating information gathering.
- Work with Managers to apply Collective Agreement clauses in their day to day work providing guidance and direction to Employee Relations colleagues.
- Support Employee and Labour Relations processes by providing advice and guidance on process, referring clients to Employee Relations in alignment with processes including complaints, terminations and others where identified.
- Advise managers on recruitment and selection strategies (up to and including Wage Grade 7).
- Provide managers with coaching and guidance on performance management of their teams, including support on termination and layoff processes.
- Work in partnership with P&E teams to deliver consistent service.
- Work with other Service Hub teams to provide a standardized service adhering to processes and procedures.
- Escalate to Centre of Focus /Business Relationship inquiries/cases that are outside of HR Consultant remit.
- Provide feedback on the implementation of new policies and programs based on the inquiries and support required.
- Implement detailed plans and recommend policies/procedures regarding program specific requirements.
- Conduct research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Provide input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
What do you bring to the role?
- Considerable experience, preferably in a large complex and unionized environment, providing HR related expertise and consultation to a wide range of staff and management inquiries including: recruitment, performance management, collective agreement and policy interpretation and application. Experience in a HR related service centre environment an asset.
- Experience providing strategic consultation and issues/case management resolution, compliant with employment legislation, collective agreements, organizational procedures and human resources best practices.
- Experience in establishing and maintaining effective working relationships with various stakeholders using a consultative approach and ensuring the delivery of excellent customer service to all levels of the organization.
- Experience conducting research and analysis, creating reports, presentations, correspondence, etc. often under time constraints.
- Experience with Post-secondary education in a relevant discipline or the equivalent combination of education and/or experience in human resources. CHRP professional designation is an asset.
- Highly developed interpersonal, written and oral communication and problem-solving skills at all organizational levels.
- Excellent conflict resolution skills with the ability to de-escalate, identify solutions, and manage competing stakeholder needs.
- Well-developed planning and organizational skills, and excellent time management skills, enabling you to manage multiple priorities and assignments simultaneously.
- Ability to coach mentor and/or train staff.
- Excellent computer skills with the ability to use a variety of software, such as MS Office Suite, HR systems and databases. SAP and Success Factors is considered an asset.
- Ability to assess organizational complexity, needs and requirements, working in a matrix environment.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
