Position: Accounts Receivable Specialist
Location: Toronto, ON – Hybrid Remote (2 days in office)
Job Type: 2-year contract
Hours: 35 hours (Monday to Friday, 9 a.m. to 5 p.m.)
The Accounts Receivable Specialist (Customer Relations Representative) fulfills a wide range of responsibilities in the meter to cash process for both electricity and non-electricity billing, such as meter data collection and data analysis and control, regulated billing activities, collection strategy deployment, payment processing, direct and indirect customer interactions, customer relationship oversight, and systems development and testing.
The Accounts Receivable Specialist (Customer Relations Representative) develops and fosters customer relationships and optimizes financial results through professional, courteous, accurate and efficient service in alignment with company values and strategies. The individual possesses an in-depth knowledge of required management systems used in Customer Care and performs all activities in a manner which ensures the organization meets legal and regulatory compliance obligations. The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing the organization.
Key Responsibilities:
– Analyze and resolve billing issues and related activities including but not limited to meter communication issues, rate reclassifications, customer account information, split service adjustments, retailer account management, and transactions on renewable energy accounts
– Obtain, validate, analyze and provide accurate and timely information to support the meter to cash processes
– Prepare billing data and bill and calculate billing adjustments, assess and manage security deposits, capital contributions, cancel and re-bills using in-depth knowledge of all residential and commercial rate structures, demand and load calculations and meter types, read types and configurations, construction contracts, utilizing calculator tools where appropriate
– Build, maintain and enhance customer experience by providing service based on specific customer needs via inbound telephone queue, outbound phone contacts, written correspondence, formal and informal face-to face meetings, and digital communications
– Liaise with internal and external stakeholders as required, coordinate activities in the collection and severance process to optimize the collection of outstanding account balances
– Negotiate payment arrangements with customers on outstanding balances, process skip tracing, write collection letters, prepare final bills, review and prepare accounts and documentation for external collection agencies and write-off
– Perform daily bank reconciliation, working closely with the bank, finance and treasury, including reconciling customer payments to the general ledger
– Prepare and process documentation for bankruptcies, foreclosures, and insolvencies
– Liaise with other divisions and customers to prepare and process non-electricity invoices, such as those for construction projects, claims, generation projects, and lease agreements; perform collection-related activities, investigate and resolve all customer, billing, coding, and payment issues
Key Requirements:
– University degree or a 3-year advanced diploma (Business Administration, Accounting, Finance preferred)
– 2 to 4 years of previous professional work experience in a related field (experience in a customer-centric environment or collections is preferred)
– Strong analytical, critical thinking, mathematical, and problem solving skills to investigate and resolve complicated issues
– Highly proficient in MS Office applications including Outlook, Word, and PowerPoint
– Advanced to intermediate in Excel and must be comfortable with a completion of an Excel assessment skill test
– Accounts receivable, collections, and billing experience a strong asset
– Advanced communication (verbal and written) and interpersonal skills
– Ability to interact professionally with internal and external stakeholders
– Detail-oriented, proactive and highly organized with the ability to prioritize, and adhere to tight timelines
– Adaptability and flexibility; ability to multi-task in an ever-changing environment
– Sound business acumen; understanding of the relationship between role and customers
– Proactive problem-solving ability
– Must pass credit and criminal background check
– Disclosure of vaccination status
– Experience in billing within regulated industry environment an asset
– Meter data technology; customer care and billing; and accounting software experience across all types of systems is an asset
Please forward a polished resume to Arriane Liangcungco.
OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
Job Type: Fixed term contract
Contract length: 24 months
Work Location: One location
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