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We are looking for a VP of Business Operations to join our global team!
Who we are:
Enghouse is a Canadian based, publicly traded company (TSX:ENGH) that provides enterprise software solutions focusing on remote work, visual computing and communications for next generation software defined networks. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH”.
The Company’s two-pronged growth strategy focuses on internal growth and acquisitions, which, to date, have been funded through operating cash flows. The Company is well capitalized, has nominal long-term debt and is organized around two business segments.
- Interactive Management Group (including Enghouse Interactive and Enghouse Vidyo)
- Asset Management Group (including Enghouse Networks and Enghouse Transportation & Public Safety)
Customer relationships are anchored around two fundamental principles:
- Choice – Offering customers choice of cloud vendors (private cloud or public cloud) and deployment options such as on-premises, hosted, managed services and white label
- Reliability – Offering customers highly reliable mission critical solutions to operate their business in a sustainable way
For more information visit us at: https://www.enghouse.com/
The Role:
Reporting to the President, you will act as the conduit between the operational areas of Professional Services, Renewals, Support and DevOps to ensure consistent delivery of key cross-functional corporate initiatives at scale. You are a self-driven, program leader to lead full life cycle process of excellence and drive corporate initiatives. As the ideal candidate, you have a balance of strategic thinking and a tactical execution ability to lead and manage large scale, org wide projects in support of our corporate strategy. You will drive towards defining objectives and measures; align across functions with clearly identified owners; track progress across multiple workstreams; setup a consistent way of managing projects; bring visibility to the leadership with a communications cadence.
What you will be doing:
- Lead and manage large scale, org wide projects in support of our corporate strategy, including managing and monitoring the budget, financial performance, key performance indicators
- Help drive the deployment and utilization of software applications utilized by operational teams to drive efficiency and effectiveness
- Lead special projects that spans across regions or have multi-function impact
- Partner with cross-functional teams of operational leaders to ensure on time delivery of large-scale programs from concept to delivery
- Develop best practices for program planning, execution, monitoring, reporting, change management and variance recovery
- Deliver overall messaging of status and issues to key internal and external stakeholders
- Regularly tracking and monitoring of KPIs for the operations team
- Work well across all levels of the organization to excel in stakeholder engagement
- Develop close relationships with other functions to address cross-functional gaps, implement sustainable solutions, and continuously improve processes and partnerships
- Develop and implement necessary project management tools, best practices, and processes to increase efficiency, consistency, and visibility of workstream statuses
To be successful in this role, you bring:
- 10+ years’ experience in Program Management and/or Strategy Operations at a B2B enterprise software technology companies
- Attention to detail, excellent analytical skills
- Proven track record of budget management and financial analysis or a midsize organization
- Strong stakeholder management, working with cross-functional teams
- Solid experience planning for and managing several large-scale, complex technical projects and coordinating cross functional project members to deliver quality results on time
- Proven analytical and quantitative skills, and an ability to use data and metrics to support assumptions, develop business cases, and complete root cause analyses
- Demonstrated proficiency in building corporate-wide program plans from ground up, margin improvement and cost reductions
- Passion and empathy for the customer; relentless focus on executing on the most impactful positive change for our users
- Experience in a global organization operating across time zones
- Ability to manage time and priorities effectively in a fast-paced and many times ambiguous environment
We offer:
Opportunity to make an impact for a global company in leading a diverse innovative team!
Competitive salary and variable bonus!
Options for dental, medical, vision, disability and life insurance. Flexible PTO + flexible work from home/hybrid model and much more!
At Enghouse, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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