The Canadian Nurses Protective Society Looking for Registration Administrator (Customer Service) at Ottawa, ON Full Time

Job Description

Contractual (12month), full-time position

Monday to Friday

As a Registration Administrator with the Canadian Nurses Protective Society (CNPS), you will have the opportunity to leverage your administrative experience and training. The CNPS is a not-for-profit society that offers legal advice, risk management services, legal assistance and professional liability protection to nurses in Canada. Working to deliver products and services designed for the nursing profession is personally and professionally rewarding. With the CNPS, you will enjoy a dynamic work environment, a collegial atmosphere and a rewarding career that provides opportunities for contributions at the leading edge of developments in the delivery of health care services in Canada.

KEY RESPONSIBILITIES:

· Expertly answer customer service inquiries about CNPS services by phone and email, registering visitors and processing mail.

· Qualify incoming requests received by telephone, email or fax, including verifying eligibility, entering data into the system and allocating work to legal advisors and staff.

· Proficiently administer applications and renewals, and process electronic and manual payments.

· Provide accurate information and online user support to assist nurses with the registration process.

· Prepare and send the appropriate correspondence and registration documents to nurses and staff.

· Collaborate with members of the management team to develop and refine registration and administrative processes.

· Run activity reports to verify the status of incoming registrations and take proactive measures to ensure completion and customer satisfaction.

· Update and maintain accurate database records. Organize and file hardcopy and electronic information.

· Perform other administrative duties as required.

REQUIREMENTS:

· Three or more years of experience working in customer service, technical support and/or providing office support

· Completed certificate or degree preferably in business administration, accounting, information technology or law

· Experience using databases or customer management systems

· Highly proficient in MS Word, Excel and Outlook

ASSETS:

· Fluently bilingual in both official languages (written and oral)

· Experience or training in managing personal and confidential information.

· Experience working with health professionals

KEY COMPETENCIES:

· Exceptional customer service, writing and interpersonal skills

· Highly organized, detail-oriented and the ability to meet tight deadlines

· Comfortable working in a dynamic and collaborative team environment

· Able to multi-task and set priorities day-to-day

· Professional, discreet and self-motivated

BENEFITS

· Full-time, contract position

· Competitive compensation package

· Mentoring opportunities

For confidential consideration, please email your cover letter and resume c/o Human Resources.

The CNPS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Salary: $35,000.00-$45,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor’s Degree (preferred)

Work Location: Hybrid remote in Ottawa, ON