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One of our printing clients Xerox is looking for a Customer Service Representative (Print & Bindery)
Length: 12 months of contract
Location: Mississauga, Ontario (On site)
Timings: Monday to Friday, 9am to 5pm, 37.50 hrs/week.
ABOUT XEROX
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make everyday work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing and more. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion!
DESCRIPTION/ MAIN TASKS:
· Account support person will be responsible for communicating between the various customers regarding their print requirements.
· Candidate should have a strong understanding of Print & bindery and customer service.
· Candidate must be able to retrieve orders through on-line ordering portals and complete the job work order in a Xerox on-line billing platform.
· Candidate must be able to multi-task.
· When required, candidate will need to support bindery and shipping in order to meet our SLA.
REQUIREMENTS:
The candidate needs to have previous print experience and understand the steps involved in completing jobs. This person will be communicating directly with our customers and must be able to provide good customer service and be able to handle multiple customers at once.
This job description is meant as a guideline for candidates considering an open contract position with Xerox. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the open position. Your response to this posting does not create, and is not part of, an employment contract with Xerox. Please note the position may change to meet the changing requirements of Xerox’s business. Contract workers may be assigned duties either, in addition to or instead of, those set out in this posting and the position is subject to further changes at Xerox’s discretion.
Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!
Please note: Adherence to our end client’s vaccination policy is a requirement
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