SSI Looking for Sales Administrator at Victoria, BC Full Time

About the Opportunity

SSI is looking for a permanent, full-time Sales Administrator to join our corporate team in Victoria, BC. This position is an excellent opportunity for someone wanting to gain experience in customer service and client relations. It offers the flexibility of working in-office, remotely from home, or in a hybrid environment. The Sales Administrator will process orders for our Global Reseller Network (as well as direct sales on occasion). They will create and send quotes, invoices, and license files. The Sales Administrator will be responsible for adding and updating customer records, as well as communicating with internal and external teams on Sales related tools, policies, and procedures. Other miscellaneous administrative duties may arise and be assigned when time allows. The successful candidate will be conscientious, flexible, detail-oriented and have excellent communication skills (written and verbal). You would be part of a small team that takes great care in providing service and support to SSI’s Resellers and clients worldwide.

SSI is a global Software Company servicing the needs of the Off-shore and Marine industries all over the globe for over 30 years. We are proud to offer a fully inclusive culture and workplace welcoming ALL people with relevant skills and experience to our flat organizational structure, working with self-directed teams using Agile Principles as well as our own defined SSI Principles to guide us in our daily work.

General Duties:

• Check inbox daily for Sales Tasks and emails requiring action or follow up
• Respond by email or phone to general Sales inquiries
• Check Teams activity for messages requiring a response from Sales
• Communicate with the Sales Coordinator and attend team meetings as well as other meetings or calls that make sense to have Sales Admin in attendance
• Run a licensing report weekly to check for expiring licenses and communicate with resellers or clients if needed
• Enter new client information and update existing client information in Business Central and License Manager
• Create quotes and invoices for SSI Software and Services
• Create license files for SSI Software
• Create invoices for 3rd party Software or credits when necessary
• Review Sales orders from our US office
• Check on incoming payments and prepare license files if required
• Assist Resellers with SSI Sales Tools and processes
• Reach out to direct clients with Subscription/renewal quotes as needed
• Openly communicate with the other SSI Teams such as the Training, Client Success, and Finance in order to assist resellers/clients, or to support other depts with their queries.
• Support the sales department with other administrative tasks, if requested

What we look for:

• High school diploma or GED
• Previous experience in sales administration or a similar role
• Exceptional interpersonal and customer service skills
• Experience with administrative record keeping
• Proficiency with word processing and spreadsheet software
• Excellent written and verbal communication skills

Good to have:

• Experience with Microsoft Dynamics 365 Business Central
• Familiarity with sales reports and sales records

Please note: The successful candidate must either be a Canadian Citizen or hold a valid Canadian Permanent Residency or Work Permit.

About the Benefits

SSI offers a competitive compensation package that includes a full benefits package, competitive wages and profit-sharing, as well as education benefits and self-paced learning opportunities and the opportunity to work from home on a partial basis. Only those selected for an interview will be contacted.

SSI’s vaccine policy: We give every individual the freedom to make their own personal choice around their vaccine status and we honour that individual choice.

If you enjoy working in a fast-paced dynamic environment and want to take your career to the next level with a local employer of choice – Apply to SSI today!