The Service Advisor is the primary liaison between the Service Department and its customers. The Service Advisor is responsible for assisting the customers with service and maintenance needs, and assuring the customers’ continued satisfaction with their vehicles and the dealership.
The Role:
Greet customers promptly
Obtain customer and vehicle information
Review vehicle repair history and verify any needs for recalls
Clearly report all vehicle symptoms as described by the customer, using specific descriptions
Determine needed maintenance
Promote the sales of labor, parts, and accessories
Prepare a complete and accurate estimate of cost for labor and parts
Assure that special orders parts are correct for repairs to a vehicle
Handle customer inquiries
Verify that the final invoice reconciles with the work performed on the R.O
Notify all customers by telephone with additional required work and with total charges
Explain all completed work and charges to customers when they arrive and attempt to make the next maintenance appointment
Oversee delivery of vehicles to the customer after their visit from the cashier
Perform other duties as assigned by the Service Manager
Update the dealer profile. Perform general customer file maintenance, i.e., address changes, updating personal information
Update vehicle maintenance records
Support and reinforce various dealership processes as they relate to the One-to-One Service Process
Skill and Effort:
Excellent listening and communication skills
Technically familiar with automobiles
Customer service skill
Computer literate
The Ideal Candidate:
Service Advisor experience required
Automotive experience required
Customer Service experience an asset
Excellent organizational, multi-tasking and time management expertise
Good communication and interpersonal skills
Customer-oriented, polite, courteous
If you enjoy working in a fast-paced environment under tight deadlines and have experience in assisting customers and providing excellent customer service, then CROWN Auto Group is looking to add you to the team!
CROWN AUTO GROUP is an equal opportunity employer! We are looking for great women and men of various ethnicities to diversify our workplace.
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