Must already reside in the Greater Vancouver Area.
We seek people who have a passion to deliver outstanding customer service in fluent French and English. If you enjoy being a part of a supportive family that is both detail-focused and comfortable with varied and changing tasks, we want to hear from you! We are looking to expand our team with productive and accountable individuals that can both collaborate and work independently.
Job Description – What you will be doing
-Provide clear, accurate, timely, and effective Customer Service in written and spoken French and English.
-Answer phones and emails from customers in a prompt and friendly manner.
-Process and enter quotes and orders accurately as requested by our customers.
-Troubleshoot customer issues with quotes, orders, and our products.
-Contact customers to update product information & inform them of promotional programs.
-Support field sales team members with prompt answers and supporting documentation.
-Remain up to date on our latest products, prices, and office processes.
-Complete other varied duties as assigned.
Who You Are
-You put customers first, engaging and collaborating with purpose to find excellent solutions.
-You understand the value of good customer service and how it impacts brand recognition and loyalty.
-You are motivated to help your team achieve their goals while delivering your best to make a difference.
-You love to develop yourself, grow your knowledge, and are curious to learn new things.
-You bring your real self to work while valuing and demonstrating reliability, trust, and teamwork.
Qualifications
-Must be fluent in written and oral French and English.
-Currently residing in the Vancouver Lower Mainland and able to legally work in Canada.
-A passion for providing consistent, exceptional customer service.
-Friendly, collaborative, productive team-player capable of operating independently with integrity.
-Able to handle multiple tasks at once, work under pressure, meet deadlines, and adapt to change.
-Organized, detail-focused, with strong problem-solving skills and good judgement.
-Expertise in Microsoft Office products (Word, Excel, Outlook E-Mail) and Windows 10.
-Previous experience with SAP Business One considered an asset.
Job Type: Full-Time (40 hrs/week) / 5 days a week, 8-hour shifts, Monday to Friday
In-office position located in: Delta, BC
Pay: $21/hr
We would like to take this opportunity to thank all applicants for their interest. Please note that only those candidates selected for an interview will be contacted. By applying for this position, you are confirming you possess either Canadian Citizenship, Permanent Residence, or a valid work permit to work in Canada.
Job Type: Full-time
Salary: $21.00 per hour
Benefits:
Schedule:
Application question(s):
Experience:
Language:
Work Location: In person
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