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Fox Group (9,000+ employees globally) – a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada – is excited to announce that Mango retail stores are coming to Canada, and we couldn’t be more excited!!
Mango, founded in Barcelona Spain, is an internationally well-known fashion brand that designs, manufactures, and markets women’s, men’s and kid’s clothing and accessories and has over 2220 stores worldwide.
As part of the expansion plans in Canada, we are looking for experienced, energetic, passion-for- fashion Store Managers in the GTA. This position reports directly to the District Manager and together you will build the store team.
As the Store Manager you must be an exceptional leader who can motive, inspire, and develop the store team to maximize sales and profits, create an exceptional work environment and ensure an extraordinary customer experience to each and every customer.
JOB DESCRIPTION- STORE MANAGER
The Store Manager (SM) is responsible for overseeing the financial success of the store; ensures positive customer experiences; demonstrates a strong ability to meet individual sales and metric goals; drives profitable top-line sales growth and coaches store associates to consistently provide customers with an exceptional shopping experience. The Store Manager understands key business drivers and adjusts the business accordingly. The Store Manager must also have experience in assessing, recruiting, and screening talent.
SM COMPETENCIES AND SKILLS
The Store Manager must demonstrate a set of competencies/skills that establish them as a leader within the store. These competencies outline a skill set that is required of a Store Manager to be successful in their role. Competencies include, but are not limited to:
People: Optimizes talent by developing direct reports, building effective teams, and attracting and retaining top talent individuals. Influences people through effective communication and leading by example. Drives a vision and a purpose. Drives engagement and motivates people. The SM can influence people through persuasion, directing and delegation of tasks.
Results: Stays focused on performance. The SM drives results and ensures accountability to those results. The SM is action oriented and resourceful.
Thought: Shows that they understand the business through a strong customer focus, heightened business insight and financial acumen. The SM is capable of making complex decisions. When making complex decisions the SM plans, sets priorities, and uses a strong decision quality to act quickly.
Self: Remains flexible and adaptable and can manage ambiguity. The SM is able to self- motivate, is tenacious and can manage stress. The SM is resilient and maintains composure in all situations.
The Store Manager may perform other related duties as required by the Company, field leadership, and especially regarding serving the customer.
JOB DESCRIPTION- STORE MANAGER
KEY ROLES/RESPONSIBILITIES
Store Managers are required to:
- Provide and ensure legendary customer experiences consistently
- Act as a role model for the management of the store team
- Ensure implementation of company strategies
- Establish Customer Satisfaction
- Coach, Develop and maximize the success of all associates
- Sets expectations and ensures accountability
- Maximize sales potential by coaching associates’ behaviors on the sales floor and in the back room
- Recruit, hire and staff
- Build a team that works well together based on the needs of the store
- Optimize resources and try to minimize expenses e.g. optimization of the workforce, suppliers, etc.
- Manage controllable expenses
- Ensure training of the associate team
- Create succession planning and retain top talent
- Analyze business and create action plans
- Communicate effectively with/to team
- Direct/execute company policies/practices
- Ensure the correct execution of administrative tasks
- Direct merchandise flow
- Continuously ensure the correct replenishment of the store
- Ensure visual & merchandising standards and a positive in-store experience
- To be familiar with the collection and maximize sales (initial order, entries, etc.)
- To optimize selling space in order to obtain maximum profitability.
- Know the profitability of furniture displays in the store in order to maximize sales.
- Ensure compliance with merchandising and furniture display guidelines
- Produce stylings, silhouettes, and combinations on a regular basis.
- Control and manage stock (both in transit and in the stockroom) and inventories
- Ensure compliance with the store image, maintenance, and window dressing standards
- Maintain Mango Brand Policies and Procedures
- Loss Prevention and Safety
- Provide product feedback (his/hers and customers’).
REQUIRED SKILLS/EXPERIENCE
- Minimum of (3) three years of specialty, luxury goods or a comparable retail environment
- Prior sales management experience
- Demonstrated ability to achieve individual selling goals and metrics
- Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfort in making decisions and mediating conflict within a team-environment
- Ability to address complex issues and allocate time to execute multiple tasks and changing priorities
- Exceptional interpersonal, communication and customer service skills
- Ability to identify/assess top talent and train/develop/retain great people
- Product awareness and commercial orientation
- Customer and image-oriented
- Proficient in windows-based software such as Excel, Word and Outlook
PHYSICAL CAPABILITIES
- Ability to work a flex schedule (which includes nights, weekend and holiday availability)
- Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
- Ability to climb step stools and ladders
- Ability to stand/walk for long periods at a time
- Possess manual dexterity and hand-eye coordination
- Ability to travel to other store locations (if needed) and attend district meetings
- This position involves constant moving, talking, hearing, reaching, grabbing and standing for long periods of time. May occasionally involve stooping, kneeling, crouching
- Ability to work as part of a team
- Ability to effectively communicate with customers, peers and management
Fox Group – Mango is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.
