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Customer Success Manager
Revenue | NA Based| Full-time
Description
SkyWatch is a venture-backed space technology company in downtown Kitchener focused on the seamless and affordable distribution of satellite data to commercial markets, enabling businesses, applications, and solutions that were never before possible. Our technology is enabling agriculture customers to monitor crop health; energy customers to monitor oil pipelines and solar farms; and global banks to monitor infrastructure development, among hundreds of other unique use cases. All from space, with just a few lines of code.
After securing our $10M CAD Series A round in January 2020, and a $21M CAD Series B in June of 2021, SkyWatch is on the pathway to scale. We’re a well-financed company, backed by some of the best early-stage investors in our industry, across North America. We have a unique blend of space, satellite, enterprise, and consumer application veterans, and we’re just getting started!
Our Products
Every day, hundreds of trillions of pixels of our planet are captured from space. With new applications for this data emerging, such as precision farming, construction planning, disaster relief operations, and retail revenue prediction (to name a few), the demand for satellite imagery is growing. However, the current process for obtaining satellite imagery is very time-consuming and tedious.
Today, satellite imagery is expensive and difficult for customers to access and manage. SkyWatch addresses these challenges through a multi-product strategy focused on both the supply and demand sides of the ecosystem.
EarthCache, an easy-to-use Application Programming Interface (“API”), allows application developers and enterprises to programmatically integrate satellite imagery, from multiple imagery providers, into their software
TerraStream, a data infrastructure SaaS product that provides satellite operators with an integrated data storage, cataloging, ordering, processing, and delivery solution, allowing them to serve customers faster, with less operational and financial risk
About the Role
This role reports to our Director of Customer Success & Support. You’ll work alongside the Support, Success & Solutions team as the first line of enablement for customers across SkyWatch’s ecosystem. This role is focused on ensuring a world-class customer experience, merging technical and business requirements to ultimately help customers build amazing products with earth observation data. Our customer base spans developer and enterprise customers, including seed stage start-ups, non-profit organizations and Fortune 50 companies. This role is highly collaborative in nature and works across product, engineering and sales, to ensure the successful execution of customer projects using earth observation data. Customer delight is our north star.
Our team’s operating principles are:
- Customer obsession
- Accountability
- Honesty
- Bias to action
About You
- You put the customer first, and will do whatever it takes to deliver an extraordinary customer experience
- You love building and are a problem-solver who thinks out-of-the-box when helping customers solve their business problems
- You’re an expert collaborator and can support and influence cross-departmental teammates to generate customer solutions which also drive team and personal metrics
- You are able to act independently – you prioritize and have the intuition to work on the most valuable tasks for the SkyWatch customer base
- You have an entrepreneurial mindset and feel a sense of ownership with respect to the SkyWatch customer experience
- You have immense empathy for customers, which drives results in supporting them as they build products using the EarthCache system
- You recognize patterns and trends in how products are utilized by customers, and are able to identify where similarities exist
Your Technical Strengths
- You have experience working with remote sensing data and associated softwares (ArcGIS, QGIS etc..)
- You possess expert level communication skills which can be altered and adjusted based on the audience in front of you
- You have a proven ability to build productive and trusting business relationships and you have a strong openness to feedback
- You are proficient with internal systems such as Salesforce, the G-suite of products etc.
- You possess excellent written skills allowing you to communicate succinctly and proficiently to various internal and external stakeholders
- You are self driven, with strong time management and organizational skills.
Life at SkyWatch
Culture is the personality of a company. It is our company’s shared beliefs, values, and practices. At SkyWatch, our culture is incredibly important to us, and we practice it every day. Both as a company and in our products we value simplicity, being thoughtful, ambitious and resilient. If this is a role that you may be interested in, we invite you to submit your application and help us on this incredible mission of democratizing Earth observation data and making it accessible to the world. We’re improving technology in space to improve life on Earth.
SkyWatch is an equal opportunity employer and values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require any accommodation in order to participate in our hiring process, please contact us to make your needs known in advance.
