Decor-Rest Furniture Ltd Looking for Customer Service Representative at Woodbridge, ON Full Time

Job Title: Customer Service Representative

Employment Type:Full-Time, On-Site

Are you an experienced customer service professional eager to take your career to new heights? Join our team at a top furniture manufacturer as our Customer Service Representative! As a dynamic and driven individual, you will have the opportunity to work with a talented and supportive team and play a vital role in driving the growth of our group of companies. Whether you’re seeking to make a real impact or advance your career, this is the perfect opportunity for you. Apply now and showcase your exceptional customer service skills as a representative in a leading furniture company.

Key Responsibilities:

· Provide exceptional customer service through phone and email communications

· Respond promptly to incoming voice and email communications

· Conduct a comprehensive range of incoming order processing activities

· Complete all necessary paperwork and effectively communicate with the accounting department to handle customer deductions and RMA’s

· Communicate with relevant personnel as needed to address customer requests and inquiries

· Keep track of the status of “in process” orders and provide timely updates to customers and sales representatives

· Collaborate with our Order Entry team to verify the accuracy of all aspects of the order entry process

· Handle a variety of administrative and clerical tasks as needed to support the smooth operation of our business

· Develop and implement strategies for improving the overall customer experience and identify areas for improvement

Other Requirements:

· Previous experience in customer service is a must for this position.

· The ideal candidate should possess self-motivation, attention to detail, and strong problem-solving skills.

· Proficiency in French or Spanish would be an added advantage.

· Excellent verbal and written communication skills are required, along with a friendly and professional telephone manner.

· Proficiency in using Microsoft Office and other office equipment, such as scanners, photocopiers, and fax machines, is necessary.

We offer a competitive compensation package based on experience, as well as extended medical and health coverage, including dental and vision, basic life insurance and disability, RRSP with employer match, and 3 weeks of vacation to start. You will also have access to our exclusive employee discount!

Join our team of passionate professionals who are dedicated to providing exceptional customer service! We are eager to welcome an individual who is eager to learn and grow with us. Apply now to showcase your skills as a representative in a leading furniture manufacturer and let your passion for customer service shine!

Location: Decor-Rest Furniture Ltd., 511 Chrislea Rd. (Hwy 400 and Hwy 7) in Woodbridge, Ontario.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Woodbridge, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)

Work Location: In person