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Manager, Clinical Operations
Victoria, BC
Regular, FT
Join our team of dedicated leaders, as we strive to be integrated members of the health sector and the communities we serve, as well as international innovators of patient care delivery, quality, and safety.
Are you an emergency health services, health care or public sector leader? Do you have experience in a large, patient care and performance-focused organization with complex service delivery challenges and a unionized workforce? Bring your innovation and strategic thinking to help drive ambitious plans for the way we work with the health sector – and the communities we serve.
BC Emergency Services (BCEHS) is seeking to recruit a manager to help lead Clinical Operations in the Victoria area.
What you’ll do:
- Serve as an influential leader and key member of our clinical operations management team
- Travel within your district, connecting with your team, both in the boardroom and in the field
- Provide strategic and operational leadership in a 24/7 operation
- Work closely with team members from across the organization and with external stakeholders to identify risks and develop evidence-based solutions
- Plan, deliver, and evaluate out-of-hospital health services using data to inform intelligent decisions
- Ensure patient care is efficient, effective and safe
- Lead, coach and mentor supervisors and front line staff
- Promote a patient-focused, supportive and respectful culture
- Foster an environment of continuous learning and innovation
- Develop, implement, and evaluate solutions to improve services in your area of responsibility, and provincially
What you bring:
Qualifications and Certifications
- At least five years of progressively more responsible experience in health care, or the delivery of emergency management services or other complex care settings
- A valid paramedic or other relevant professional license to practice in BC is desirable (or out of province equivalent)
Skills and Experience
- Proven ability to lead with confidence and ability to reflect on action, using a range of skills to ensure high standards of care are delivered
- Passion and curiosity as a leader, helping others develop, and a commitment to continuous improvement
- Demonstrated ability to build positive and effective relationships and connections with employees, other leaders, health care partners, our community, and the private sector
- Ability to work in a dynamic environment, moving easily from the front lines to the boardroom
- Flexibility to travel for work when required
- Strong Microsoft Office skills
Core Competencies
- Demonstrates Character: Models personal and organizational values, and communicates in an honest and transparent manner
- Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate
- Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication
- Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms
- Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
- Builds Teams: Fosters environment of cooperation, support and knowledge sharing
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
What we do
BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services and is part of the Provincial Health Services Authority (PHSA).
PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
Apply
If this sounds like you, apply now with a current resume on our website at: www.bcehs.ca/careers
Status: Regular Full-time
Salary: $96,429 – $120,537+ The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: Victoria, BC
Days of work: Monday to Friday
Closing date: April 6, 2023
Reference #: MCOV-2396661
