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Operations Coordinator, Inter-Campus Operations
Children’s & Women’s Health Center
Vancouver, BC
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority safety, including patient and employee safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Operations Coordinator provides technical and operational support through the coordination of contracts and operational documentation for the Inter-Campus Operations management team; manages and coordinates document distribution, schedules formal communications with private partners, subcontractors and PHSA stakeholders; prepares and maintains comprehensive document control records and tracking mechanisms; tracks, monitors, and audits key performance indicators; monitors facility service levels, ensures compliance with the Project Agreement and participates on various committees and task groups. The Operations Coordinator is actively involved in the planning, development, implementation, and evaluation of projects, and maintains primary project coordination responsibility within the following key areas; housekeeping, food services, P3 operations, and Inter-Campus Operations.
What you’ll do
- Provides technical and operational support through the coordination of contracts and operational documentation for the Inter-Campus Operations management team; provides control point for all key operational documents including communications from P3 partners, legal counsel and internal and external stakeholders; reviews incoming Requests for Information, Submittals, correspondence, reports, inquiries and instructions; determines requirements and refers matters as required to the appropriate PHSA stakeholder.
- Establishes procedures and maintains comprehensive document control records; creates and maintains tracking mechanisms for items including Requests for Information, Submittals and Work Requests; maintains relevant files and follows up to ensure that needed action has been taken; acts as liaison in coordinating matters between the site management team, internal stakeholders and private partners.
- Drafts, edits and formats documents, such as responses to Requests for Information and Advices; forwards to the appropriate person for approval; monitors processes and responses for compliance with the Project Agreement.
- Coordinates and maintains Project Agreement data and related changes over the life of the Agreement; ensures operations information is current and relevant.
- Tracks, monitors and audits key performance indicators within the Project Agreement; monitors facility service levels to ensure Project Agreement compliance, operational standards and client satisfaction levels are met; tracks, reports and follows up on site operational issues and deficiencies; escalates issues as required.
- Liaises with Inter-Campus Operations leadership, internal stakeholders and private partners on meeting operational deliverable goals.
- Establishes and maintains an effective network of relationships and influence so as to promote achievement of project objectives and / or resolution of issues; develops and maintains appropriate communication processes to ensure timely exchange of information with internal and external stakeholders; refers matters to appropriate staff as required and ensures appropriate follow up.
- Maintains an understanding of PHSA’s deliverables and commitments as set out in the Project Agreement; provides technical guidance as to compliance with those deliverables and commitments.
- Provides support to Inter-Campus Operations leadership in the planning and coordination of designated projects for the Teck Acute Care Centre; supports consultation with relevant departments, preparation of project specifications, cost estimates, options analysis and recommendations on implementation; supports the development of project plans; coordinates implementation with site stakeholders.
- Plans, coordinates and approves minor works requests; liaises with department leads, internal support services, P3 partner and / or external vendors to ensure changes are in compliance with Project Agreement.
- Participates on various committees, teams and task groups.
- Participates on special projects and assignments as requested; performs research, collects and analyzes relevant data and produces required reports.
What you bring
Qualifications
- A Diploma in Project Management, Building Technology or related discipline plus three (3) to five (5) years of recent related experience in project management support, food services, housekeeping, real estate or facilities planning within a large complex organization, or an equivalent combination of education, training and experiences. Is aware of own assumptions, values, principles, strengths and limitations.
- Ability to work independently and in cooperation with others. Ability to organize, plan, prioritize, multi-task, and problem solve. Ability to work independently using initiative and judgment with little or no direction. Excellent written and verbal communications. Demonstrated ability to work under pressure and in a changing environment. Proven ability to develop and maintain effective working relationships with others both within and outside of the organization. Demonstrated working knowledge of project specific software, terms and methodologies. Knowledge of personal computers, including related word processing, spreadsheet and database management software applications. Physical ability to carry out the duties of the position.
Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-time
Salary Range: $56,606 – $81,371 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 2N9
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 142997E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
