Staples Looking for Customer Service Representative II- SBA (Work from home) at Lower Sackville, NS Full Time

SBA Customer Service Representative II – Remote Work from Home

Start Date: May 22, 2023

Position Status: Full-Time

Shift for training: 8am-8pm EST

Wages: Starting at $15.45, per hour, contingent on previous contact center experience

Staples is business to business. You’re what binds us together

Join our Staples Business Advantage Customer Service Team.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization.

What you’ll be doing

• Routinely interact with customers who require assistance resolving issues that may be complex or escalated
• Perform research and determine optimal resolution
• Collaborate with multiple teams (internal and external)
• Document details related to the nature of customer contacts
• Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table

• Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
• Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
• Effective communicator with a diverse customer base that requires active listening and flawless follow-through
• Demonstrates resiliency and positivity when faced with adverse or difficult situations

Qualifications :

Basic Qualifications

• 2+ years customer service experience required
• Distraction-free, designated workspace/home office
• High Speed Internet
• Ability to perform basic equipment troubleshooting and PC/hardware set up
• Ability to work an 8-hour shift within the hours of 8 am through 8 pm Eastern Time, Monday-Friday.
• Availability to attend approximately six weeks of virtual training starting May 22, 2023

Preferred Qualifications

• 2+ years inbound contact center experience within the past 5 years
• High School Diploma or GED
• Previous work from home experience
• Experience with a variety of order management, CRM and contact center technologies

We Offer

• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
• Vacation Allotment and Holiday Schedule, Online and Retail Discounts, Company RRSP, Physical and Mental Health Wellness program and more!

Interested in joining the team? Check out our perks and benefits !

Staples Professional is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.