Company Overview
IMS (Insurance and Mobility Solutions) is a leader in connected car and telematics services. We provide services and analytics to insurers, governments, and enterprises. We are proud to be the developer of the industry-acclaimed; cloud-based “Drive-Sync” connected car platform. From insurers and governments to dealerships and everyday drivers, we’re proud to produce technology that makes driving – Safer. Smarter. Greener.
Description
Reporting to the SVP, North America, the Director of Customer Success role is two-pronged.
First, this role is responsible for overall processes and procedures for support of existing customers, including setting KPIs for response times, processes for managing incoming service tickets and escalation, and ensuring that IMS as an organization is set up to meet the needs of our customers and make our customers successful.
Second, it is focused on the outcomes and success of assigned customer accounts, the growth of the subscriptions in those accounts, and upselling new products. They are passionate, self-driven, and motivated to push boundaries to promote our solutions to insurance providers and drive a book of business with a consultative approach.
This position is a vital component of the business, and is responsible for:
Requirements
We know you will have a wide skill set, but to thrive in this role we think you will need:
Additional Information:
Why should you join us?
Even if you do not meet all of the above criteria, please consider applying! If you have any questions, do not hesitate to get in touch with our HR team, at [email protected]
IMS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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