GeoLOGIC Systems Limited Looking for Customer Solutions Specialist at Calgary, AB Full Time

geoLOGIC is a Calgary-based company that provides innovative information and data solutions to the Energy Industry. We value a respectful and diverse workplace and believe in celebrating successes. With opportunities for growth, we provide you with great training to get there. We’re looking for a Customer Solutions Specialist to work in our Customer Solutions group as we expand our products and services to an even wider network of customers.

Does this sound like you?

You are fun, friendly, and known for your ability to connect with your customers and create amazing experiences. You thrive in an innovative, creative work environment with like-minded client centric solutions specialists.

How will you spend your day?

• Provide technical support to our customers who need assistance with our oil and gas focused software and data products
• First point of contact for geoLOGIC customers, providing support via telephone, email and desktop sharing applications
• Escalate issues appropriately, to ensure a timely and satisfactory resolution
• Answer “how to” questions; gathering and researching information when more detailed troubleshooting is required
• Respond to workflow inquiries in a prompt and effective manner assuring timely follow up at all phases of the process
• Accurately track all client interactions through SalesForce CRM platform
• Engage with multiple geoLOGIC teams to provide the very highest customer experience. These teams will include Sales, Quality Assurance, Design, Development and Data

Technical Onboarding

The onboarding involves a detailed curriculum of both collaborative and on-the-job training. This will provide the product knowledge required to enable you into the role in the most effecient manner possible.

Ready to Apply? Here’s what we’re ideally looking for:

• Minimum of 2 years customer service experience
• SaaS/B2B Sales and Support experience is an asset
• Working knowledge of Microsoft Office product suite
• Intermediate knowledge of computer skills (Desktop, file, and computer management, Image capturing, Network sharing, Multi-use of desktop and internet applications)
• Post-Secondary Education or Certificate is preferred
• Oil and Gas Industry experience is an asset (particularly using geoLOGIC platforms)

Skills, Abilities, and Attributes:

• Strong verbal and written communication skills
• Amazing customer service skills, customer support focus, and the drive to create a great experience
• An ability to understand and communicate with software users of varying technical ability
• Excellent aptitude for finding solutions
• Proactive approach to engaging with clients