Air Canada Looking for Manager, Loyalty Air Performance at Toronto, ON Full Time

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Senior Manager, Air Partnership & Program Performance, this role is responsible for complex business casing and performance management for Aeroplan’s Airline Partnerships and retail sale of Aeroplan points.

Primary functions

• Complex Business Casing and Strategy
  • Responsible to directly engage with the Airline Partnerships team and provide strategic input on new initiatives and enhancement opportunities. For example, deepening existing partnerships as well as prospecting new launch program & financial impact
  • Work closely and provide input with teams within the Loyalty Branch on complex business cases, including transformational program decisions such as Air Canada points accrual structure. (These decisions have potential impact to Aeroplan’s bottom line in the tens of millions of dollars each year)
  • Distill complex problems and work through potential solutions utilizing Finance, Loyalty, Revenue Management, Network Planning, and other data sources
  • Investigate opportunities into untapped markets based on deep analysis into a particular whitespace in Airline Partnerships as well as retail sale of points.
• Key Performance Indicator ownership
  • Using PowerBI provided data, responsible for detailed analysis on Accrual and Redemption Revenue and Expenses, recommending optimization across over 50 individual partners.
  • Work with key Air Canada cross-functional stakeholders, such as Analytics, Currency Management, Revenue Managements, and Alliances to ensure Program KPIs are readily available and accessible
  • Deliver muti-year forecasts, taking into account multiple internally liaised inputs and contributing external factors, for key Aeroplan Program Performance business drivers such as accrual and redemption yields and revenues.
  • Lead engagement with Finance to ensure KPIs are accurately reflected in financial reports
  • Trusted internal advisor on results analysis and financial projections across portfolio of Airline Partners, Air Canada Accruals, and retail sale of points.
  • Provide direction to team member to ensure timely analysis can be provided to senior management on evolving competitive landscape changes

Qualifications

• Bachelor’s degree in business, finance, marketing or related discipline required
• Accounting post graduate or MBA an asset
• 5+ years of experience in strategy, management consulting, accounting, or finance; airline specific an asset: Network Planning, Revenue Management, or Loyalty.
• Exceptional financial, analytical, and planning skills, which enable solving tangible business problems
• Ability to translate complex analysis into relevant business terms; experience presenting to various levels of management in an engaging way
• Incredibly strong written skills with ability to develop and present materials suitable for an executive audience in a time-sensitive environment
• Proven ability to work cross-functionally, communicate effectively and handle complex deliverables within and across business units
• Notable experience handling multiple time-critical projects within an evolving business environment
• Knowledge of Air Canada, Aeroplan and the international airline, and loyalty industry required
• Ability to synthesize complex information at a rapid pace to distill for Senior. Execs

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted