Log In
Sign Up
ABOUT THE ROLE
To be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for PSP Hub Programs. Act as a resource to physicians who are prescribing medications and patients who need on-going support and lab monitoring. This position reports into the Program Manager.
A DAY IN THE LIFE
- Ensure patient has been enrolled through support program /PSP Hub Program
- Review patient charts (paper and electronic based); keep electronic charts
- Gather all pertinent and appropriate information from the chart to complete the necessary forms in a concise, organized and professional manner.
- Proactively offer assistance to patients and advocate on their behalf.
- Work with the site representatives to support specific customer needs.
- Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.
- Provide updates to stakeholders as requested and required.
- Perform data-entry, answer inbound calls, make outbound calls, and manage e-mail and fax software, general administrative functions including faxing and filing.
- Must be able to identify and report AE’s to Health Canada (if applicable) and enter into source system and third party systems.
- Report and document Adverse Events as per Pharmacovigilance requirements.
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures
- Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project
- Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
Job Qualification
WHAT YOU BRING TO THE TEAM
- Bilingual in French and English
- Experience in the healthcare, pharmaceutical or insurance industry would be an asset
- Preferred 2 years of reimbursement and/or PSP experience
- Strong customer service, communication, problem solving skills required
- Comfortable working in a contact centre environment
- Proficient in Microsoft Office applications (Word/Excel)
- Team Player
- Post-secondary education or equivalent
- Organized with a high attention to detail
