Teq Virtual Looking for Customer Service Rep / Full Time (Remote) at Montréal-Est, Quebec, Canada Full Time

Are you a people-oriented individual with excellent communication skills? Are you passionate about providing top-notch customer service and resolving issues with a smile? Look no further! We are seeking dynamic and enthusiastic individuals to join our remote customer service team. This is an excellent opportunity to kick-start your career in a fast-paced, customer-centric environment.

Responsibilities:

• Interact with customers via phone, email, and chat to provide exceptional support and resolve inquiries efficiently.
• Handle a high volume of customer interactions while maintaining a positive and professional demeanor.
• Listen attentively to customer concerns and address them empathetically, ensuring customer satisfaction and building long-lasting relationships.
• Accurately and efficiently enter customer information and service requests into the system.
• Collaborate with cross-functional teams to resolve complex issues and provide effective solutions to customers.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Proactively identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Qualifications:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Strong verbal and written communication skills with an emphasis on active listening.
• Excellent problem-solving skills and the ability to think quickly on your feet.
• Demonstrated ability to handle challenging customers and diffuse difficult situations.
• Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Flexibility to work various shifts, including weekends and holidays, to ensure 24/7 customer support.

Benefits:

• Competitive entry-level salary with opportunities for performance-based incentives.
• Work from the comfort of your own home with our fully remote setup.
• Extensive training and ongoing professional development to enhance your skills.
• Collaborative and inclusive work environment fostering teamwork and mutual support.
• Career growth opportunities within the customer service department and across the organization.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Employee assistance program offering various resources for personal and professional well-being.
• Access to cutting-edge technology and tools to streamline customer interactions.

If you are enthusiastic, customer-focused, and eager to join a supportive team that values your contributions, we would love to hear from you! Apply now and embark on an exciting career journey as a remote Customer Service Representative.