Teleperformance is the worldwide leader in customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We are the largest interaction expert team in the market, every year we interact with more than 35% of the world population.
What we offer:
Work from home
Paid Training
Fulltime
Language Premium pay for French Bilingual Candidates
Employee Referral program – earn $500 for each person you refer, and we hire
Excellent medical, dental and benefits plans, Employee Assistance Program
Tuition Reimbursement program elgibility
Discounts/perks-gym membership, Costco, etc.
Internal career advancement opportunities
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Visit our careers page to see more career opportunities and learn about us!
https://careerseng-teleperformance.icims.com/jobs/intro
Toronto, Montreal, Calgary, Ottawa, Edmonton, Winnipeg, Mississauga, Vancouver, Brampton, Hamilton, Surrey, Quebec City, Halifax, Laval, London, Markham, Vaughan, Gatineau, Saskatoon, Kitchener, Longueuil, Burnaby, Windsor, Regina, Oakville, Richmond, Richmond Hill, Burlington, Oshawa, Sherbrooke, Greater Sudbury, Abbotsford, Lévis, Coquitlam, Barrie, Saguenay, Kelowna, Guelph, Trois-Rivières, Whitby, Cambridge, St. Catharines, Milton, Langley, Kingston, Ajax, Waterloo, Terrebonne, Saanich, St. John’s, Thunder Bay, Delta, Brantford, Chatham-Kent, Clarington, Red Deer, Nanaimo, Strathcona County, Pickering, Lethbridge, Kamloops, Saint-Jean-sur-Richelieu, Niagara Falls, Cape Breton, Chilliwack, Victoria, Brossard, Maple Ridge, North Vancouver, Newmarket, Repentigny, Peterborough, Saint-Jérôme, Moncton, Drummondville, Kawartha Lakes, New Westminster, Prince George, Caledon, Airdrie, Wood Buffalo, Sault Ste. Marie, Sarnia, Saint John, Granby, St. Albert, Norfolk County, Grande Prairie, Medicine Hat, Fredericton, Halton Hills, Aurora, Port Coquitlam, Mirabel, Blainville, North Vancouver, Saint-Hyacinthe, Welland, Belleville, North Bay, Hawkesbury
Qualifications:
Computer literate with an ability to type 25 words per minute.
Multi-tasker in a fast-paced, high-energy and dynamic environment.
Excellent negotiator and listener and a quick learner
Excellent verbal and written communication skills.
Availability between Monday to Sunday 9:00 AM – 10:00 PM.
High School Diploma or GED.
Must be 18 years of age and eligible to work in Canada.
Excellent command of English and/or French language.
Responsibilities:
Respond to customer questions, queries, concerns and provide resolutions the first time around.
Maintain a high level of professionalism and build a positive rapport with the customer.
Problem solving and creating customer satisfaction
Exercise patience, empathy and retention efforts to resolve customer concerns.
Adhere to our client’s policies, procedures and industry compliances.
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