Log In
Sign Up
Customer Support Agent
As a Customer Support Agent at 10to8 you will be dealing with different businesses customers on a daily basis. We currently communicate with our clients over Email, Live Chat, Zoom and Phone.
About 10to8
10to8 is leading appointment scheduling software trusted by over 100,000 businesses worldwide including small business owners, teachers, sales professionals, medical practices, and large enterprises such as Expedia, Mercedes-Benz, Yale University, and many more.
Our highly skilled & growing team consists of passionate people; software engineering, sales, customer success, HR & admin, and marketing activities are all done in-house. We are a diverse team spread across the globe but mostly located in the United Kingdom. We are office-less and work remotely, but once safe, we are going to meet up regularly in Cambridge and London.
Meet our team at 10to8.com/the-team or search for #workingat10to8 on Instagram or LinkedIn to get to know the people you might be working with soon!
What will you be doing?
Your main responsibility will be to communicate with customers to help them with getting started with their business account as well as solve any issues they might run into. You will be doing this over the phone, email, live chat and Zoom.
As part of helping the client, you will also be required to communicate internally, especially with the Engineering Team for solving issues and the Customer Success/Sales Team to help a client with getting started on 10to8.
As part of the Support Team, there will also be opportunities to:
- Write support articles for clients
- Write guides and processes for other team members
Who are we looking for?
Professional skills:
We are looking for an enthusiastic Customer Support Agent who has:
- At least 1 – 2 years experience in a similar role
- Effective written English – You will be writing clear and simple messages that explain to a non-technical audience how to use a web-based and mobile product.
- Excellent spoken English – You will be talking to our valued customers on the phone and translating their requirements into solutions with empathy.
- A background in tech, software, SaaS, or eCommerce is advantageous
Personality & Culture:
The 10to8 team is a close-tied one and we are hiring just as much for cultural fit as we do for professional skills. We are inclusive, helpful, and professional. We are looking for a new teammate who is…
- Professional but friendly, approachable, and fun to work with
- Hard-working and enthusiastic
- Results-driven, ready to dig into tasks
- Eager to learn and develop professionally, open for feedback
- A team player and good communicator – you will be working with the whole business, not just your team
- Reliable, responsible, and can work independently
If you have worked remotely before, that’s a plus too, as we are fully remote from interviews to onboarding to day-to-day work.
Others:
You will also need…
- high-speed internet at home
- The ability to work from home (home office setup) – we can help here
What will you get?
Apart from your salary which is around $35k per annum.
- Participation in 10to8 company option scheme
- Multiple laptop schemes (BYOD/Work laptop/Help to buy)
- Home office grants to get your office set up
- Friendly and supportive working environment
- Membership of a hot-desking centre near you & other 10to8ers (post-COVID)
Job Types: Full-time, Permanent
Salary: From $35,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
