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We are looking for Customer Service Support for our client in Guelph,
ON
Job Title: Customer Service Support
Job Location: Guelph, ON
Job Description
* The Customer Service Support 2 – Customer Enabling will support
routine customer enabling activities of the order management process
and will help execute well established customer service reactivities
with regards to order intake, confirmation, processing, and
fulfillment.
* In this role, candidates will assist in achieving streamlined and
optimized internal processes that promote a seamless customer
experience.
* Assist in identifying potential obstacles in the order management
internal process and work with other functions and customer facing
customer service representatives to take corrective actions as
directed.
* Assist in updating internal stakeholders on order status and any
issues.
* Support the generation of order related documents as outlined in
established processes.
* Support resolution for simple administrative or clerical process
issues that follow already defined procedures related to order
confirmation, processing and fulfillment.
* Support simple customer orders to confirm credit, contract,
pricing, stock allocation, and transportation availability alignment.
* Follow standard procedures regarding order status, invoices,
contract balances and share information needed to complete an order to
customer facing customer service representatives.
* Handle moderately complex clerical, administrative, technical or
customer support issues under general supervision, while escalating
more complex issues to appropriate staff.
* Other duties as assigned.
* Minimum Qualifications-High school diploma, secondary education
level or equivalent.
* Two years of related work experience.
Experience
* Previous SAP a plus, not required.
* Microsoft Excel.
* Flexibility.
* Detail oriented a must.
* Fast-paced environment.
* Good communication skills.
