JENOPTIK Looking for IT Admin at Mississauga, Ontario, Canada Full Time

Position Overview

The position is responsible for the daily infrastructure operations and coordination and management of all aspects related to, but not limited to, client/contractor services and satisfaction related to centralized operations activities, such as Image Processing environment, cloud based or physical hardware, printers, Microsoft data bases, Microsoft operating systems and tailor made applications supplied by Jenoptik, regularly data import, all systems and resources as well as performance monitoring, consumables procurement and management, monthly and ad-hoc reporting internally and for the clients. The position will also involve input to annual budget planning. The position requires ongoing learning from hands on experience to gain complete knowledge of all aspects related to Jenoptik company business in the Americas and its centralized operations services, including but not limited to, IT requirements to support all internal and customer projects. The position requires having hands on daily regarding any IT aspect if circumstances so dictate and is responsible to detect/advise on any potential commercial risk/impact.

Daily Operations

Oversee, support and assist the client’s manager, i.e. the Supervisor in performing tasks related to Jenoptik’ contractual operations obligations as a priority at all times including;

• Ensuring zero downtime of production and test systems within contractual obligations
• Customized reporting for clients
• Assist client staff with any issues related to using our deliverable and/or appliances
• File and manage support requests with internal and external suppliers
• Provide IT related environment information to suppliers after consultation with the Head of Operations
• Ensure customer program integrity at all times, prevent of any information leaking from the centralized facility and the dedicated closed network unless authorized in writing beforehand by the client(s)
• Documentation and detailed recording of any 3rd party support activities
• Perform backups regularly, ensure backups serve for its recovery purpose (including disaster)
• Manage the virtual machines and its environment

Daily Operations (cont’d)

• Replace hardware components as needed
• Test new software and/or hardware revisions, deploy software and/or hardware once tests have been passed successfully
• Liaise with internal and external suppliers to troubleshoot and rectify centralized facility IT issues
• Training of client staff as required on operating any IT appliances used by clients (software and hardware)
• Management and supply of consumables per Jenoptik’ contractual obligations
• Guidance/mentoring of Jenoptik’ staff, develop Back Office System/Image Processing technology and business related staff skills
• Foster a sustainable positive team spirit based on respect, trust, appreciation of good work performed
• Document in writing processes , work flows and sequence of associated tasks including any interfaces
• Foster a first time right and zero error attitude, culture and track record with the client
• Report client needs and demand to senior management, engineering and suppliers
• Monthly reporting for billing purposes
• Work exceptionally during the weekend if circumstances so dictate or the client demands

Installations -sub Contractors

Manage and supervise all aspects related to the hiring of subcontractors to perform IT services including;

• Prepare and provide contractor responsibility and specification documentation for quotes based on specification provided by appliance experts
• Prepare and provide rack and networking drawings for hardware installations and wiring
• Review quotes and negotiate pricing for new installation and/or emergency work if required
• Initiate Purchase Order requirements
• Receive, unpack, Install and wire hardware according to specifications
• Oversee installations and ensure all projects are completed to company standards
• Audit and document compliance with company standards regularly
• Complete IT deployment audits on completion of work and verify deficiencies are completed in a timely manner
• Review and approve contractor invoices

System/Image Quality

Responsible for all aspects related to system/image quality which is directly related to positive revenues and the financial success of the program, the duties of which include:

• Maintain system quality to industry security and performance standards
• Assist with Image Quality reviews of any data processed

Report on demand on numbers based on filters for the data base as instructed

Client Services

Responsible for developing and maintaining a positive working relationship with all clients including;

• Maintain and monitor compliance of Jenoptik’ centralized facility activities to ensure RLC Program confidentiality obligations at all times
• Maintain availability to ensure all client needs in relation to operational issues are met on a timely basis and inquiries/emergencies are responded to quickly
• Periodically touch base with the client’s manager and staff to ensure client satisfaction related to issues
• Provide timely updates to rectification of client concerns/requests related to operational issues
• Create detailed work plans which identifies and sequences the activities needed to successfully complete tasks
• Provide facts driven written reports internally and to clients after authorization by your supervisor related to operational issues when required. Refrain from any vague statement(s) that might contribute to jeopardize the integrity of the RLC Program or its technology used.

Record Keeping

• Maintain up to date operational reports/lists for processing center client reference

Other

• Ongoing hands on learning and ability to eventually perform all duties related to operational and centralized Image Processing are mandatory
• Research and investigate information to enable strategic decision making and provide to others as required
• Arrange and participate in meetings and team activities
• Assist with recruitment, hiring and training of staff
• Develop comprehensive written operations procedures, covering all aspects of the RLCS Image Processing operations
• Disaster recovery, including policies and testing
• Provide support for other programs when required
• Research and implement policies to maintain provincial legislation compliance
• Willingness to continuous learning and to attend trainings at manufacturer premises upon request
• Support to prepare proposals in reply to new RFPs or business opportunities upon request
• In the future, details to be discussed and agreed upon, temporary support of similar service oriented businesses
• Assist with inventory tracking on component level suitable to meet operational day to day requirements

Requirements

• Associate’s degree in electronics/technical field or equivalent work experience (Bachelor’s preferred)
• Min 5 years of experience working as a IT Systems Admin of physical and virtualized servers (VMWare, ESX Host, VCenter Server), Storage Area Network Technologies, network switches, KVM, UPS, MS Databases, RAID, AD, high availability solutions, back-up,
• Proficient in Tasks such as DB-Admin, AD-Admin, Windows-OS-Admin, User Admin, Virtual Machines and Environment Admin, Back-up Admin, Microsoft Office Suite – Word, Excel, PowerPoint, MS Project with advanced Excel skills including the use of complex functions, various formatting techniques, database sorting/filtering and overall creativity when assembling, analyzing and presenting data
• Demonstrated construction contract administration
• Demonstrated project management experience with the ability to manage all project functions related to IT Project deployment

Requirements

• Ability to effectively monitor contractor schedules, milestones, inspect progress and perform detailed invoice reviews
• Ability to perform “Hands on” and “tools in the trunk” or “management tasks in the office”
• Technical education, e.g. IT Systems Administration – electronics, electrical, radar, laser and/or photo experience is an advantage
• Excellence in pro-active communications with/to clients, professional appearance in meetings
• Outstanding organizational skills, familiarity with analyzing and process improvement
• Being a strong team player
• Excellent communications skills in English, both written and verbal. Interacts with staff, clients, and contractors
• Must possess “soft skills”: loyalty, conflict resolution and negotiation, personal effectiveness, creative problem solving, strategic thinking, team building and influencing skills
• Expertise in dealing with people effectively and politely
• Languages: English
• Willingness to travel periodically within North America
• Valid driver’s license