RBC Capital Markets Looking for Reconciliations Officer at Bedford, Nova Scotia, Canada Full Time

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Reconciliations Officer

Job Description

What is the opportunity?

Reporting to the Manager, Reconciliations Services – this position is a key contact for Capital Market departments and Retail Banking areas. In this role, you will be responsible for providing exceptional customer care through the daily reconciliation and reporting processes. Comparing different data sets, the role will work through an information life cycle to identify, investigate, and resolve data and trade break issues. You will work with an effort to operate in an efficient / effective cross-functional team to ensure timely reconciliations, and prevent losses while mitigating risk as prescribed by Bank’s Standards and Procedures.

• Please note, this is hybrid role. The expectation is that the incumbent will work 2 – 3 days from our office in Bedford, Nova Scotia.***

What will you do?

• Use in-house and online tools to investigate cases in order to reduce investigation costs
• Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
• Be responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
• Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately
• Deliver high quality, timely and error-free service to clients and service partners
• Display good judgment and decision-making skills in dealing with breaks and reporting
• Identify and manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders
• Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by management
• Assist with the sorting or answering of email inquiries and requests from the client across multiple reconciliations

What you need to succeed?

• Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent.
• Strong organizational & decision-making skills
• Diplomacy and tact to deal with all levels of internal and external clients
• Strong ability to exercise a high degree of judgement and negotiation
• Knowledge of banking/reconciliation/accounting procedures

Nice to Have

• University degree or College Diploma or any equivalent combination of qualifications and/or work experience
• 2+ years of experience with an accounting or investigation role.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Summary

Address:

90 WESTERN PKY:BEDFORD

City:

CAN-NS-BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Capital Markets

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-07-27

Application Deadline:

2023-08-11

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.