Braintrust is a user-owned talent network that connects you with great jobs with no fees or membership costs—so you keep 100% of what you earn.
ABOUT THE HIRING PROCESS:
When you join Braintrust, you will be invited to a screening process for Braintrust to learn more about your previous work experiences. Once completed, you will have access to the employer for this role and other top companies that seek high-quality talent. Apply to this job to kick off the process.
THE OPPORTUNITY
Requirements
Key, Traits, Skills, and Behaviors
What You’ll Be Working On
About the Role
As a Service Lead (“SL”), you will be responsible for being the first person the clients communicate with, delivering a friendly and professional experience in a timely manner, and managing the service delivery and accountability of your pod to service excellence.
You will be responsible for assigning service tickets to resources based on client familiarity, tier, priority, urgency, location, skillset, schedules, and budget. Service Leads will keep track of defined KPIs for your pod and hold the pod accountable to achieving or exceeding these KPIs.
Responsibilities
Individual KPI Goals for your Team
About Our Client
Our client is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. They specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps their clients scale and achieve their missions.
How are they different from traditional IT companies?
Apply Now!
C2C Candidates: This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.
Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
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