Are you excited about the prospect of joining a startup organization?
Interested in being a part of the changing skies in Canada and beyond?
Want to work with world-class leaders who have extensive industry know-how?
Curious about how it feels to contribute and join Canada’s newest airline while redefining affordable air travel?
If so, we have an exciting opportunity for you!
We are seeking a Customer Experience Process & Content Specialist for our Customer Experience team to join our rapidly expanding, dynamic organization!
WHO WE ARE:
Let your career fly with Lynx Air, Canada’s newest ultra-affordable airline. Our mission is to make air travel accessible for all, by offering low-cost, safe and customer-first flying experiences. With airfares sky-high in Canada, we’re here to change the game!
Our brand-new fleet of Boeing 737 MAX planes will take Canadians to select Canadian and USA destinations at an ultra-affordable price point and we’re excited to be building our team that will help us get there. With backing from prominent investors, we’re poised to revolutionize the Canadian airline industry.
Join our team and be part of the changing skies of Canadian aviation!
WHAT THE ROLE ENTAILS:
Reporting to the Director, Customer Experience, the Customer Experience Process & Content Specialist will develop and uphold comprehensive protocols for the contact center, fostering operational efficiency and precision. They will continuously assess and propose modifications when necessary to uphold service excellence while engaging with relevant business sectors as necessary.
WHAT YOU WILL BE DOING:
WHAT YOU BRING TO THE ROLE:
WHAT YOU WILL GET FROM US:
We’re an Equal Employment Opportunity employer that places value on the strength that diversity brings to the workplace and that prohibits discrimination or harassment of any kind. Our employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, age, disability status, or any other characteristic protected by applicable law. We encourage all applicants who meet the requirements for the role to apply.
Interviews will be commencing right away, so don’t hesitate and apply today to be part of Canada’s changing aviation landscape! Cover letters are not required.
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