The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service.With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment.
What We Offer
This role will work up to 29 hours per week in 6-hour daily time blocks, including weekends . A consistent schedule will be developed in collaboration with operational needs.
About The Outbound Customer Service Agent Role
Reporting to the Virtual Contact Centre Supervisor, this role is responsible for soliciting, scheduling and confirming donation pick ups of reusable clothing and small household goods from the public. While there is no sales component to this role – we are seeking outgoing individuals with a focus on providing a “best in class” customer experience.
Highlights Of The Role Include
About You
The selected candidate for this role will meet the following minimum requirements:
Diversity, Equity and Inclusion Statement
At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI). We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments.
How To Apply
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