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Union/Affiliation: C.U.P.E. Local 3338
Pay Range: $1,840.44 to $2,083.28 bi-weekly
SFU Department Descr: Facilities Services – Customer Services
Position Grade: 6
# of openings: 1
Biweekly Hours: 70
About The Role
Supports the effective and efficient delivery of facilities-related services to customers in SFU departments and offices at the Burnaby campus. Responds to requests for routine, non-routine, and emergency services received by the Facilities Service Desk, through the departmental website, or by a Project Initiation Form. Identifies and dispatches appropriate trades people to respond to service requests. Ensures all service requests are accurately entered in the TMA Computerized Maintenance Management System (CMMS). Maintains up-to-date Work Orders and Project files. Processes invoices and all data received pertaining to work billing. Generates and distributes end-of period reports. Provides back-up to the Administrative Office including the Facilities Service Payroll Desk during periods of staffing absences and work overload.
Qualifications
High-school graduation and one year of post-secondary education including courses in word processing, spreadsheet, and computerized maintenance management applications; bookkeeping; and office procedures. 3 Years minimum experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.
- 55 wpm keyboarding skill with a high degree of accuracy.
- Good knowledge of bookkeeping principles and practices.
- Basic knowledge of payroll principles and practices.
- Good knowledge of standard office practices, methods and procedures.
- Ability to use computerized maintenance management systems and spreadsheet applications (e.g., CMMS, Excel) at an intermediate level.
- Ability to set priorities and meet deadlines.
- Ability to exercise mature judgment and initiative while working in a fast-paced work environment.
- Ability to evaluate and follow oral and written instructions while working with a wide range of constituents in a diverse work community.
- Ability to assign and check the work of temporary clerical employees.
- Ability to work as a member of a team.
- Excellent verbal and interpersonal communication skills.
- Excellent organizational skills.
- Excellent mathematical skills including addition, subtraction, multiplication, division, and calculation of percentages.
- Excellent attention to detail.
- Good analytical and practical problem-solving skills.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
- 3 weeks’ vacation (prorated for the first year)*
- Hybrid-work program for eligible positions
- Employer paid defined benefit pension plan
- On-campus tuition waiver for employees and their immediate family members*
- Up to $450/year for off-campus job-related courses, workshops, seminars*
- And more!
- Prorated for part-time employees
Additional Information
Please note: For external candidates, the starting salary is the first step of the salary range.
Days/hours of work are Monday to Friday, 8:00am to 3:30pm.
Please include your cover letter and resume in one attachment.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact
