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Job Id: 23649036
Job Description
- Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
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The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms. It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.
The role requires good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.
Key Responsibilities:
- Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems
- Configuring and maintaining the GMI system, including testing and implementing system changes and updates
- Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support
- Monitoring system performance and identifying opportunities for improvement or optimization
- Developing and maintaining system documentation, including procedures and user guides
- Participating in system testing, validation, and implementation projects
- Providing training and support to GMI users, including new employee onboarding and ongoing training and development.
- Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
- Work with the Development and Release teams to ensure robust software implementations.
- Create innovative solutions and proactive approaches to optimizing processes
- Effectively communicate issues and status updates with business users, second level support, and development teams
Qualifications:
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues
- Experience in Production support or software development for 5-8 years, preferably in fintech industry
- Experience in ITIL would be beneficial
- Experience in a demanding environment, working to strict deadlines
- Experience in a service-based environment would be beneficial
- Experience in analyzing and solving problems
- GMI, AS/400 and System 36/RPGLE.
- Strong SQL knowledge and query writing
- ITRS, ServiceNow
- Nice to have: Python, Perl, and or Scripting skills
- Ability to communicate well at all levels
- Strong organizational skills
- Self-motivating
- Ability to work in a team environment
- Ability to learn new skills quickly with little supervision
- Possess strong communication skills, in both verbal and written format.
- Well organized and able to multi-task.
- Planning, delegation, multi-tasking, and prioritization skills.
- Team-oriented with a collegial approach to addressing challenges.
- Will be a highly motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness.
- Willingness and proactivity to take ownership of issues and see them through to resolution.
- Desire, and proven ability, to constantly improve technical environments and platforms.
- Must have strong attention to detail and not be willing to settle for a job half done.
- Be flexible to react to situations within the production support environment.
Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Part time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
