Note this is a part-time opportunity. We are looking for someone to work Monday, Saturday and one or two other days of the week. The first two months are required full-time hours for our training program.
Summary:
As one of BCAA’s Member-facing team members, the Service Advisor is an Insurance Professional dedicated to delivering amazing Member experiences through the servicing of BCAA’s products and services, with a focus on Membership, Travel and Auto Insurance products. The Service Advisor is a source of positive brand impressions and builds long-lasting relationships with our Members and helps them derive the maximum value from their Membership through identifying needs for additional BCAA products and services. The Service Advisor collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia.
Key Responsibilities:
Sells and Upgrades Membership and Auto Insurance to New and Renewing Members
Creates Referrals for Cross-selling of BCAA Products and Services to New and Renewing Members
Manages Member/Customer Accounts and Concerns
Processes and Manages Member/Customer Documents
Acquires and Maintains Industry, Product and Systems Knowledge
Other Duties; As Assigned
Relationships:
Qualifications:
Minimum Qualifications
Preferred Qualifications
Internal Applicants: The last day to apply for this role is end of day September 14th, 2023. Please note this is a Grade 5 position.
We aspire to be one of the best places to work with those who share our beliefs:
We believe in:
DOING THE RIGHT THING
We stay true to our word, and help British Columbians move forward.
THE POWER OF COMMUNITY
Together, we create a more vibrant, inclusive and connected province for everyone.
PUTTING PEOPLE FIRST
We treat each other with the same care and respect that we treat our Members.
PROTECTING OUR HOME
It’s our responsibility to protect life in BC now, and for generations to come.
SHAPING THE FUTURE
We look to new horizons and actively embrace change.
By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.
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