Duties and Responsibilities
Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs; may review repair orders for accuracy and completeness
Directs and assists in the diagnosis of machine problems of technicians and apprentices
Inspects and repairs all special tools; recommends new tooling as required
Advises Service Manager of all customer complaints
Coordinates and schedules in-house technician training
Assists the Service Manager with coordinating and conducting quarterly safety meetings
May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
May approve the release of equipment for delivery to the customer
Opening and closing work orders, preparing work orders for warranty
May assist in providing performance feedback for service technicians and staff to the Service Manager
Other duties as assigned
Required Skills
Must possess excellent communication/organizational skills
Ability to meet deadlines
Proficiency in Microsoft Office and other standard desktop functions
Ability to lead others
Must be able to lift 50 pounds
Required Experience
Minimum of 3-5 years’ experience as a Heavy Duty Service Technician required
Journeyman Heavy Equipment Technician preferred
Familiar with John Deere and competitive products
Forklift license preferred
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