Algoma University Looking for Student Success Central Navigator at Mississauga, Ontario, Canada

Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a welcoming, inclusive, respectful, and safe environment where everyone belongs. We live these values through the strength and richness that diversity brings to our workforce and welcome contributors from equity-deserving groups including: Indigenous Peoples, Black and racialized persons, women, Persons with Disabilities, 2 Spirit, Lesbian, Gay, Bisexual, Transgender, and Queer persons.

Job Title: Student Success Central Navigator

Staff Bargaining Unit

Position Status: Permanent, Full-Time (35 Hours/Week)

OSSTF

Department: Student Success & Wellbeing

Supervision Received: Manager, Student Success Central, Brampton

Supervision Exercised: Student Assistants

Location: Mississauga, ON

Salary Scale: $51,521 to $64,401 annually

Reporting to the Manager, Student Success Central, Brampton, the Student Success Central Navigator is responsible for day-to-day operations to support students while performing various administrative support tasks for all aspects of the Student Success & Wellbeing department. The position is one of the first points of contact for Algoma University students to provide an extensive student-centric approach to servicing student needs in a safe, inclusive, and welcoming environment. This position requires multitasking, prioritizing the needs of the students, initiative, cultural competency, professionalism, attention to detail, respect for confidentiality, and problem-solving skills necessary for ensuring a positive experience in the Student Success Central.

RESPONSIBILITIES:

Student Success Support

• Provide excellent student service and foster a safe, inclusive, and welcoming environment.
• Respond to questions/concerns in person, over the phone, via email, and virtually.
• Receive, screen, filter, and prioritize all forms of communication; direct questions/concerns/feedback to appropriate departmental staff members.
• Book appointments for students with appropriate staff.
• Provide registration changes.
• Responsible for maintaining current knowledge of the university calendar, degree program requirements, deadlines, policies, procedures, regulations for course overloads, etc.
• Assist students in navigating the student portal, website, and appropriate resources.
• Track and collect data including daily interactions, and surveys, note trends, and provide input on Student Success’ continual improvement processes.

Office Administration

• Maintain inventory control of office materials and supplies; submit purchase orders per university policy and procedure (IT, Physical Plant, etc.).
• Prepare drafts and format correspondence and other documents, as requested.
• Checking and distributing mail; coordinating packages to courier.
• Assist with coordinating Student Success Department events.
• Schedule and coordinate meetings and/or conferences and book conference rooms.
• Assist with meeting agendas, notes, and follow-up.
• Provide general administrative support to department needs.
• Prepare Student Success communication material.

Other Duties

• General logistical assistance with Student Success Central activities and events.
• As assigned, this position may be required to assume other duties that are not listed in this document. Such activities will align with the growth and development of Student Success Central.

MINIMUM QUALIFICATIONS

• Undergraduate degree in any field, and a minimum of one (1) year of experience in a customer service-based position, or an equivalent combination of education and experience, is required.
• A minimum of one (1) certification in Mental Health response training (Nonviolent crisis intervention training, ASIST, MHFA, SafeTalk, or equivalent) is required.
• Multilingualism is considered an asset.
• Completion of cross-cultural competency training is considered an asset.
• Experience working with post-secondary students is considered an asset.
• Excellent administrative skills, including thorough attention to detail.
• Excellent written, presentation, and communication skills.
• Excellent interpersonal, organizational, and prioritization skills.
• Ability to work both independently and in a team environment.
• Ability to balance competing priorities in a dynamic and fast-paced environment with multiple interruptions.
• The ability to work effectively with people of diverse backgrounds, styles, and abilities.
• Understanding of, and ability to uphold, confidentiality.
• Excellent use of technology for collaboration.
• Willingness to travel as required.
• Vulnerable Police Sector Check is required.

Please submit a resume and cover letter (combined PDF) to [email protected] no later than 4:00 p.m. on October 2, 2023.

Algoma University is strongly committed to fostering diversity and inclusivity within our community and is an equal-opportunity employer. The university invites and encourages applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by Algoma University throughout the recruitment, selection, and/or assessment process to applicants with disabilities.