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Overview
Our Return-to-Work Services department has an exciting new opportunity! We are looking for Return to Work Planners to complete the preliminary claim review, worker and employer interviews, and collaborate with workers and employers in developing safe and suitable RTW plans.
In this role, you’ll be accountable for the proactive management of claims and to educate and engage with employers on return-to-work planning.
How you’ll make a difference: You’ll provide compassionate, supportive service to people injured at work.
Where you’ll work
WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.
In this role, you’ll work primarily from your B.C. home and in your assigned office as required.
We have openings in the following offices: Prince George, Victoria, Kelowna, Richmond, Surrey. Please indicate in your cover letter or resume which location you prefer.
What You’ll Do
- Work in collaboration with staff in Claims and Rehabilitation Services and Prevention Services to proactively manage claims including developing and supporting recovery and RTW plans for injured workers and employers
- Communicate through telephone and written correspondence on personal inquiries in the context of RTW planning and support
- Contact the worker and employer to gather evidence, and provide claim information
- Keep current with applicable changes to legislation, policy, and relevant claims-related processes
- Review and document information on the claim file, including associated action item and confirm claim entitlement
Is this a good fit for you?
We’re Looking For People Who Can
- Independently plan, prioritize, and manage a complex & diverse caseload; coordinate activities and participants, while dealing with changing priorities
- Take initiative, provide leadership, motivate, and mentor others
- Independently gather and analyze information to make sound, evidence-based recommendations and apply problem solving techniques to resolve issues.
- Develop and maintain positive, client focused relationships with internal and external stakeholders
Your Background And Experience
- An undergraduate degree in health sciences, psychology, disability management, kinesiology or related program
- A minimum of one and a half years of experience acting as a key point of contact for clients/patients that includes direct and ongoing patient/client contact related to health and wellness, recovery, executing individualized care plans, return to work, disability management, adjudication, or a combination thereof.
We’ll consider an equivalent combination of education and experience.
Important to know
Before we can finalize any offer of employment, you must:
- Consent to a criminal record check
- Confirm you’re legally entitled to work in Canada
WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy (the “Policy”) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.
Who We Are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What’s it like to work at WorkSafeBC?
It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Learn more: Discover who we are .
Our Benefits
As a member of our team, you’ll have access to services and benefits that help you get the most out of work – and life. Along with a competitive salary, your total compensation package includes:
- Defined benefit pension plan
- 3 weeks of vacation in your first year, with regular increases based on years of service
- Health care and dental benefits
- Optional leave arrangements
- Development opportunities (tuition reimbursement, leadership development, and more)
Learn more: Find out what we offer .
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