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Customer Dedicated On-Site Provider
Our mission: to eliminate every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.
As a Customer Dedicated On-Site Provider for a large Spring Health customer, you will provide management consultations, training, critical incident response, and assessment and referral mental health support to employees. You may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues.
This position will start on January 1, 2024.
What you’ll do:
- Provide on-site support to managers, people teams, and members at a Spring Health customer’s location within the greater Toronto area for 16 hours/week
- Provide manager/ leader consultations
- Deliver critical incident response
- Conduct company tailored trainings and Spring Health benefit promotion events
- Develop expert-level understanding of the customer benefit ecosystem and available support programs
- Provide solution-focused employee mental health consultation and connection to appropriate resources
- Complete required internal training and assignments and attend Spring Health Clinical Team meetings, as required
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
What we expect from you:
- You have a minimum of 3 years of post-license clinical experience
- You have training and experience in delivering management consultation, critical incident response, and training presentations.
- You’re comfortable with technology and are tele-health competent.
- You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy.
- You have an unrestricted license to practice psychotherapy in Ontario, Canada (Psychologist, Psychotherapist, Clinical Counsellor, etc.). We are not able to accept applications from anyone requiring licensed supervision.
- You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.
- You are committed to quality documentation of service delivery that is completed in a timely manner.
- You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Hypergrowth meets impact
What to expect working here:
- You will be held accountable to an exceptionally high bar and impact
- This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
- You will be challenged to set and protect your own boundaries
- You will create processes & products that have never existed before
- You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
- Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
And…
- You get to be surrounded by some of the brightest minds in the field
- You get to learn and grow at an extremely accelerated pace
- You will experience transparency, integrity, & humility from leadership
- You will be empowered to constantly challenge the status quo
- You get the space to experiment & innovate
- You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
- You will become more resourceful and resilient
- You get to be part of a winning team that opens doors in the future
Our Values
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
- Members Come First: We are genuine member advocates
- Move Fast to Change Lives: – We build with urgency and intention
- Take Ownership: We extend trust and hold ourselves accountable
- Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas and experiences
- Science Will Win: We will achieve impact by innovation and evidence based frameworks
- Candor with Care: We are open, honest and empathetic.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
